Can you please guide us in how we can solve this problem?

Hi,

Here is the problem statement in brief.

We are using Google Analytics for web traffic tracking and analysis here at LambdaTest (https://www.lambdatest.com/).

We have implemented all customized basic tracking and have established our goals.


In addition we have also implemented User Explorer features to allow tracking of user behavior. In this feature we are sending our custom generate client ID to Google Analytics Code. This is happening after the user logs into the product. This allows use to track individual user behavior inside our product.



The major problem in this approach right now is that google is now creating a new session whenever a user login into the application giving us inflated DIRECT traffic results. Also, whenever someone signs-up, Google ends their session before sign-up and create new session after signup, effectively disconnecting the two session. Because of which we are not able to pinpoint which exact user comes from which source.



This is a great problem in analyzing user quality based on their on-boarding source. Can you please guide us in how we can solve this problem?

Google term this issue as Session Unification in it's support pages. https://support.google.com/analytics.../4574780?hl=en
We have implemented the steps given in the guidelines however they are not working. Maybe we are doing something wrong at the basic level.

It would be a great help if we can some how overcome this problem.