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Paypal Uses and different email address.

by oneresource
8 replies
Hello,

I would like you to evaluate the scenario.

buyer has communicated via email address "A" to seller for the requirement for digital goods which seller selling.

buyer pays me using paypal registered email address "B" - paypal email address is different from communication email with buyer.

Now the buyer is filing a chargeback of physical goods not being delivered. The buyer is clearly trying to rip the seller off. The seller is selling digital goods, but the buyer which has paid using a different paypal registered email address is claiming for physical goods not delivered - the seller has no tracking information to enter into paypal since this is not a sale of physical goods.

What can the seller do to fight for this case? Will the seller have any legal recourse against the buyer if he were to submit the email correpondences to paypal.

Sincere thanks for your help
#address #email #paypal
  • Profile picture of the author Jill Carpenter
    I found an answer elsewhere - dated 2011, so you'll have to investigate further if it is still good to use:

    It basically said if you are selling virtual services, respond to the dispute with "Virtual Service, Intangible Goods" and you will win the dispute.

    You have to respond when there is a dispute.

    But again, I'd double check that.
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    • Profile picture of the author Kay King
      using a different paypal registered email address
      You are confusing the issue because the different email address is not relevant. Many people who purchase online use a different email for paypal than for regular correspondence. I'm one of them.

      Go to Paypal's site and look up your options to answer/argue the buyer's claim. You can argue the dispute - just decide if it's worth the time/trouble.
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  • Profile picture of the author nanev
    Hi,

    As of end of June this year, PayPal has buyer protection on virtual goods, but there is no seller protection. They could ask the seller to provide multiple proofs which is nearly impossible to collect. Anyway the seller still has about 20% chance winning the case.
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  • Profile picture of the author oneresource
    will it be true that till today 2015/2016, paypal still has a tendency to side with buyers for digital transactions?
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  • Profile picture of the author AmberJB
    Another way to look at this is this: Do you offer a guarantee? As in 30 days money back if you don't like it? If you do, just think of this person as another money back refund. You get some of those anyway. Just give the money back.

    Think if this is the best thing to do, because bad press can hurt future sales and if that person is on forums badmouthing you, that is hard to counteract. But, if that person says, wow, I asked for my money back and they refunded it no questions asked, then you get good press.

    Of course there are bad apples out there, but if you always take the high road, no matter what, you are more likely to get a good reputation.
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    • Profile picture of the author Tony Marriott
      Now the buyer is filing a chargeback of physical goods not being delivered. The buyer is clearly trying to rip the seller off. The seller is selling digital goods
      Well not strictly "clearly". You can't actually know what the other persons is thinking or their intent. Also the last time I looked at the PP dispute options there were only two.... Not received and Not as described (or words to that effect). Both referring to physical products.

      Unfortunately people will ask for their money back and/or raise disputes to get it. Some are legit, some are outright crooks and some are just plain weird.

      True story. I had one customer ask for a refund on a $9 product because "his father had died and he needed the money for the funeral costs".

      I have no idea if the customer's story was legit but it makes no difference really.

      Refunds in one form or another are all part of doing business.

      You need to NOT take it personally. Most people are honest and those are the customers you want to keep. Anyone else you are well rid of.

      Instead of worry about and wasting time trying to stop a few dollars of a refund, spend that time making more sales and new customers.

      In reality who knows what Paypal will decide in your case? Only Paypal! If you feel strongly then respond to the dispute and let PP sort it out or simply refund so you can move on. There are two things I wouldn't do 1. Ignore it. 2. Let it get to you.
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