Product vs customer needs

16 replies
So how do you go about creating a balance to build measure ,learn and promote.

Funny enough you cannot get customer approval of a product without a prototype .On the backside you cannot go full steam ahead with a product.

The problems that marketers face today isn't so much a product issue but a lack of understanding buying patterns and behaviors.

Truth of the matter is that there is no chance of a sale or retatainng customer without product or service.

So therefore you must create a balance while at the same time bridge the gap between customer ,product and income.

What I am saying is that the sales needle has to move otherwise you will remain stagnant .Moreover why should we be online if we aren't here making money.

If you want to thrive you need to come to terms with reality .Product and customer satisfaction is mutual so the 2 tie in.
#customer #product
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  • Profile picture of the author Steve B
    James,

    Finding the balance you're talking about becomes much easier as you
    • Begin with the audience and their desires rather than the product
    • Learn where there is particular demand for a certain solution
    • Involve your audience along the way as you build your product to verify that you are meeting their needs
    • "Bite off smaller chunks" at a time. Don't make your first project the "end all, be all" 1,000 page encyclopedia of every subtopic. Start small and produce relatively easy and quick products - don't put all your eggs in one basket.
    • Make your product a process and compartmentalize specific tasks so that it's easier for the customer to digest, meet a specific goal, and then move to the next step.
    • Involve your audience in the product roll-out process so then begin to anticipate and look forward to your next product.
    • Reward loyal customers and make it easy for them to buy your products over and over again.
    The whole product creation, implementation, and evaluation process can be made simple, easy, and repeatable. There are ways to automate tasks and processes to leverage your time.

    Just keep in mind that as a marketer, your job is not just to create something to sell (unless that is how you set up your business). Actually making the sale and generating income through your marketing should be a priority. Lots of marketers have products they've created that don't ever pay off because they never get marketed properly.

    Finding the right balance between product creation and product marketing will probably be different for every marketer. But there is ample space in this business for everyone to find his/her own sweet spot.

    Steve
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  • Profile picture of the author Jason Kanigan
    You can sell an idea without a prototype--it's done all the time in the software field.

    Sell them what they want now...give them what they need a little later.
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  • Profile picture of the author JohnMcCabe
    Jamel, you're turning this into some kind of chicken-and-egg discussion. You're trying to play chess when the game is checkers.

    First you find a definable group of people with a desire to change something in their lives, whether that's losing twenty pounds, adding to their retirement savings, getting laid more often, or just adding ten yards to their tee ball or starring at the next church pot luck dinner.

    Then you create a Minimum Viable Product to test the market. Maybe it's a short ebook, an email course, or some kind of limited app.

    Put it out there and let the market tell you what they think of it. If you get a good reaction, then you can worry about exploiting that market (in a good way).

    Or you can spend your time in your own mind, trying to figure out if the chicken came first or the egg came first.
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    • Profile picture of the author Jamel Hassell
      Show me where you have made sales without understanding,knowing the needs of the customer. That is why I am suggesting that you build in phases . I know full well that it is not a guessing game . So therefore you need to strike a balance . Without costumers approval how do you go about building a product that is likely to create a buzz (sell) ? How do you literally sell in the market place without a product to measure ?
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  • Profile picture of the author yukon
    Banned
    Originally Posted by Jamel Hassell View Post

    Funny enough you cannot get customer approval of a product without a prototype .On the backside you cannot go full steam ahead with a product.
    Nonsense.

    A customer will buy before they receive an item.
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  • Profile picture of the author crackhouse
    A minimal viable product is a tried and trusted strategy. a customer will always buy a product before they receive it (unlike cleints). That's essentially how drop shipping works.
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  • Profile picture of the author mostCPA
    Whenever a new product is launched, the creators or makers already have to worry about a new question. What is the next feature, add-on or modification for the new product? Managing a new product and thinking about the vision, next step and roadmap of your product isn't that easy and takes a lot of time.

    A customer focused approach on the other hand is the one where customers feedback and input is important to the development and maturing process of the product. Customer needs and feature wishes are considered and will be used in the creation of a product roadmap. This feedback and market analysis can come in a variety of ways, direct emails, comments on blogs, or simple surveys.
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  • Profile picture of the author Laracraft Lara
    Customer Focused organization is one where decisions about the product are made based on aligning customer needs
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    • Profile picture of the author Jamel Hassell
      well spoken Laracraft Lara .

      in a short term build,measure and learn right ?
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      • Profile picture of the author Steve B
        Originally Posted by Jamel Hassell View Post

        ... in a short term build,measure and learn right ?



        Not for me.


        I'd rather learn, then build, then measure (test), then modify.


        You can learn all you need to about your audience, the marketplace, the competition, etc, without building anything. It's the smart way to move forward.


        Then if you find through your learning (I like to call it market research) that you have overwhelming competition, or you can't build the product in a cost effective way, or the marketplace is headed downhill for this solution . . . then you can move on to a different campaign . . . without having spent the time, money, and effort to build something that had no future.


        Steve
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      • Profile picture of the author JohnMcCabe
        Originally Posted by Jamel Hassell View Post

        in a short term build,measure and learn right ?
        I'd say more like learn, build, measure, repeat...
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  • Profile picture of the author JohnVianny
    People buy emotional but they buy cause of MARKETING.

    You have to become the first supplier in their mind for a specific need, and then they buy, cause it is never a problem of money: most of the people spend more money for their cell phone than for the food.

    So it's a problem of brand positioning.

    As Seth Godin said in the purple cow book, you need to become unique and to serve a specific need among the others competitors you may have: then they will buy your products again and again
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  • Profile picture of the author ryanbiddulph
    It is seeing the need first, then creating the product. I build my stuff based on problems I observe, to connect more easily with customers and to create products folks want. Sometimes during lean days I created what I wanted to create and what I thought folks wanted, rather than really dialing in to their issues, and hearing their pain points. Lesson learned for sure.
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  • Profile picture of the author jobdollarr
    All sales are influenced by several factors:

    1. Branding
    2. Product quality
    3. Promotion
    4. Number of quota leads
    5. Number of people who have money
    6. The target market that is suitable for your product
    7. Customer needs
    8. Competition
    9. Price
    10. Negotiation
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  • Profile picture of the author King Manu
    I believe that nothing teaches you more than taking action. Putting your product out there and evolve based on feedback is much faster than trying to realize everything by yourself.

    There's a limit to how much one pair of eyes can see. You need your client's eyes. Figuratively.
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  • Profile picture of the author jbsmith
    Seeing this thread is from back in May... but since this is a challenge MANY people have (judging from my clients)...

    1) If you know NOTHING or very little about your niche, then it pays to spend some time researching products already selling, discussions & content that is hot to find out what the pressing challenges are for that market so you can start by targeting the same challenges - albeit with a different product or approach

    2) If you already know something/allot about a market...then it STILL pays to test. How do you test? With different headlines, content, free funnels (into a report or video) or even a similarly targeted affiliate product JUST to validate demand for the specific problem/frustration/desire you are contemplating targeting. I've seen it again and again when testing a few different desires with a few different approaches...what often sells best is not the first thing we thought it would be...so testing always pays off (or at least has for me and my clients)

    3. Once you've tackled 1&2 - then go ahead and release a basic/1st iteration product to your market and get the marketing down...assuming things go well, you will have set of customers that you can work with to build additional products and back-ends to increase your average order top line and your margins giving you more flexibility to expand your marketing

    I've seen many people go wrong with 1&2, get crappy results and then give up...not fun.
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