GASP! Are Aweber and Getresponse Down?

D Baker 16 years ago

This is some really weird stuff...

Aweber and Getresponse are down.

I checked iContact and MailChimp and it seems they are working fine...

I wonder what is the going on.
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- kavi 16 years ago
  
  Both appear to use the same datacenter so there's probably an issue there.
  
  Kavi
  
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ArticlePrince

16 years ago

Aweber isn't working for me either :-/ hopefully it'll be fixed in the next few hours

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Deepak Media

16 years ago

My blog's page is not loading because it is trying to load the aweber optin form. I am waiting for it to come up but if it doesn't for another hour then I guess I have to remove the optin box temporarily

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ArticlePrince

16 years ago

Originally Posted by Deepak Media

My blog's page is not loading because it is trying to load the aweber optin form. I am waiting for it to come up but if it doesn't for another hour then I guess I have to remove the optin box temporarily

Im sure they'll notify everyone when its fixed, I'd just take it down for now so that your page loads

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Peter Antonio 16 years ago

I called HostGator about 1 Hour ago and they verified Aweber is down. There are going to be many upset customers including me. Hopefully no data will be lost.

Peter
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Angela Neo

16 years ago

Gosh! I thought it was just me...mine is down too. It's strange how both of them are down at the same time!

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willyboy104

16 years ago

wow...both down, the amount of people who will have shiny, clean, spam-free email boxes today =D

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ArticlePrince 16 years ago

Originally Posted by willyboy104

wow...both down, the amount of people who will have shiny, clean, spam-free email boxes today =D

True but we'll just have to clean out more the next day. Can you picture the email subjects?

"Aweber was down, sorry you almost missed this GREAT oppurtunity!"
Gross.
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entrepreneurjay

16 years ago

That sucks losing signups cause of this maybe they will reimburse me for that. lol Yeah right wishful thinking huh?

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NicheMayhem 16 years ago

lol, I wondered why I had only gotten 3 emails in my opt-in dummy account today. That explains it, I thought maybe there was some IM strike somewhere. "Hell no we won't send"

I'm sure they will be back soon. Still down for me too.
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terrapurus

16 years ago

Overheard in the Aweber data centre ... oh, I thought it was the light switch.

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waltermulder

16 years ago

I just noticed that no opt-in boxes show up on my squeeze pages

Let's hope they'll be up again soon.

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activetrader

16 years ago

I can just see class action suits being filed all over the country... Can you imagine how much money has been lost in this time frame that it's down? And if they lose the data we are all screwed...

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willyboy104

16 years ago

It's me guys!!! Mwahaha...I stole all your lists now I am going to use them against YOU!

- Side note: imagine how much you could make, collecting all the IM lists in the world and having one combined...ahhh retirement from one click of a button.

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waltermulder

16 years ago

Originally Posted by willyboy104

It's me guys!!! Mwahaha...I stole all your lists now I am going to use them against YOU!

- Side note: imagine how much you could make, collecting all the IM lists in the world and having one combined...ahhh retirement from one click of a button.

we know how to find you and hunt you down

Thanks
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paj_mccarthy 16 years ago

You would have thought that companies the size of Aweber and GetResponse would pay for redundant generator power in the event of a power outtage etc.

My guess is that something really quite serious has happened at the datacentre...We could be down for a while.

Either that or the whole datacentre has just one source of upstream connectivity and somebody's drilled through the pipe or something (highly unlikely!)

All I know is that I'm getting mails left, right and centre asking me while my links are all broken.

Grrrr.
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NicheMayhem

16 years ago

Originally Posted by willyboy104

It's me guys!!! Mwahaha...I stole all your lists now I am going to use them against YOU!

- Side note: imagine how much you could make, collecting all the IM lists in the world and having one combined...ahhh retirement from one click of a button.

Hell, there are two or three warriors here that with their lists combined alone you could rule the world within minutes. How would you like that Pinky?

As far as just Aweber (which I use),
I can't imagine the emails they are getting, their help desk probably exploded hours ago. Somewhere there is an admin on the verge of spontaneously combusting

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Deepak Media

16 years ago

Originally Posted by NicheMayhem

Hell, there are two or three warriors here that with their lists combined alone you could rule the world within minutes. How would you like that Pinky?

As far as just Aweber (which I use),
I can't imagine the emails they are getting, their help desk probably exploded hours ago. Somewhere there is an admin on the verge of spontaneously combusting

I can't even contact the help desk because aweber.com will not open

BTW, why hasn't Google launched an email marketing service yet!

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paj_mccarthy 16 years ago

Originally Posted by Deepak Media

I can't even contact the help desk because aweber.com will not open

BTW, why hasn't Google launched an email marketing service yet!

It'll be out of Aweber's hands anyway...

Find out who owns the datacentre and look for service updates from them.
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Ishan Soni 16 years ago

Originally Posted by Deepak Media

I can't even contact the help desk because aweber.com will not open

BTW, why hasn't Google launched an email marketing service yet!

Google already has all the data they could ever wish for from us...

And now you want them to host your list?

Dude. After a year or two, Google will knock on your door and "spam slap" you for a 0.1% spam rate. (No arguments. Its google).
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- paj_mccarthy 16 years ago
  
  Originally Posted by Ishan Soni
  
  Dude. After a year or two, Google will knock on your door and "spam slap" you for a 0.1% spam rate. (No arguments. Its google).
  
  0.1% is far too reasonable.
  
  They'd be all over you like a cheap suit the moment a single person pressed the "report as spam" button.
  
  And affiliate links in your emails? Ha, yeah right!
  
  Thanks
  
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ashleybaker

16 years ago

FFFAAACKKKKKKKKKKKK. Switched everything to iContact - I realllyyy can't be loosing the amount of leads I'm collecting today..!

Like every1 says. There better not be data loss or I am PISSED.

Originally Posted by willyboy104

It's me guys!!! Mwahaha...I stole all your lists now I am going to use them against YOU!

- Side note: imagine how much you could make, collecting all the IM lists in the world and having one combined...ahhh retirement from one click of a button.

LOL ^ Stealing my idea's from our Skype convo now eh??

Thanks

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tyroneshum

16 years ago

Hey everyone,

Aweber's down here as well. It's really hurting my productivity nowadays.

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CASimmons

16 years ago

This is exactly why I use a self hosted solution. If my servers go down I can deal with that but when a major datacentre is out then they really have you by the balls. The sad thing is that since your mailing list host is down you can't even reach out to your subscribers to let them know what's going on and I doubt that many of them even know it's aweber's fault.

I suggest you all start writing the best apology letters you can ever hope to write if this isn't fixed soon. Better yet you better hope when it is back up they haven't lost your entire list. Hope you guys make frequent backups.

Thanks

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Brian Wynn

16 years ago

I just called Aweber and the message says their offices are closed right now. Also no update on their Twitter page.

Thanks
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ashleybaker 16 years ago

Originally Posted by Brian Wynn

I just called Aweber and the message says their offices are closed right now. Also no update on their Twitter page.

Not sure exactly where in the States they're based but even East coast it's 5:12AM don't forget.. Most staff haven't even thought about waking up to deal with the situation or even just update us!

This is why companies should be UK based lol
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Lalaine 16 years ago

Anyone here into astrology? (I don't think so).

Mercury is going retrograde on the 20th.

"Since Mercury rules communication, it's said that everything goes haywire in that area -- emails get deleted or bounced back, mail is returned, calls go out into the ethers, etc. Some people find that their computers go on the fritz or phone lines go down." (I'm not sure if I can post links here so I won't).

This thing, about 3 weeks long (if I remember correctly), happens 3-4 times a year and some people experience the effects early. So remember to BACK UP everything and be MORE PATIENT as there tends to be a lot of misunderstanding and miscommunication during this period.

However, it is also true that we attract what we focus on, so my suggestion is to not focus on the problems and instead focus on what you want.

Oh, I'm new to IM and don't even have a list yet so I'm safe for now.

Woowoo stuff. Hey, I think I just found my niche.
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Omar

16 years ago

Still not working and is not a datacenter issue. Both ping and trace route works fine. Looks like only apache/http is down. This is kinda more scary then a power outtage.

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Pietras

16 years ago

We apologize for any inconvenience. Our data center is experiencing downtime. They're scrambling to fix the problem. We'll be back shortly.

Piotr from GetResponse

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paj_mccarthy

16 years ago

Originally Posted by Pietras

We apologize for any inconvenience. Our data center is experiencing downtime. They're scrambling to fix the problem. We'll be back shortly.

Piotr from GetResponse

Good on you for taking the time to let us know.

Can you elaborate on the probs you're having at the datacentre?

Thanks

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paj_mccarthy

16 years ago

I log into Aweber, and my user homepage doesn't exist ....

(Concerned)

Anyone else got this prob?

Thanks
3 replies

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ashleybaker 16 years ago

Originally Posted by paj_mccarthy

I log into Aweber, and my user homepage doesn't exist ....

(Concerned)

Anyone else got this prob?

Yeah same mate :/
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activetrader 16 years ago

Originally Posted by paj_mccarthy

I log into Aweber, and my user homepage doesn't exist ....

(Concerned)

Anyone else got this prob?

Good thing you are able to log on. On my end Aweber home page still does not exist. The lead capture forms are up though on one of my sites; haven't checked the others
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- paj_mccarthy 16 years ago
  
  Here's the delightful sight I'm greeted to when I log on
  
  http://paulmccarthy.co.uk/sites/defa...c_stations.jpg
  
  (nervous laughter)
  
  Thanks
  
  2 replies
  
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  activetrader 16 years ago
  
  Originally Posted by paj_mccarthy
  
  Here's the delightful sight I'm greeted to when I log on
  
  http://paulmccarthy.co.uk/sites/defa...c_stations.jpg
  
  (nervous laughter)
  
  YES, same here
  
  Thanks
  
  1 reply
  
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  Peter Antonio 16 years ago
  
  Same page here and none of the opt-in forms will accept a name or email address yet.
  
  Peter
  
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  2 replies
  
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  Peter Antonio 16 years ago
  
  Just got into my account but cannot get into the lists yet!
  
  Thanks
  
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  jlucado 16 years ago
  
  hmmm,
  
  Not sure what is happening but apparently, everyone's Aweber is not down. Mine seems to be working fine here on east coast, USA. I can login and my forms work.
  
  I have not seen anyone here report theirs is working...
  
  and
  
  I don't know if this helps anybody, but knowing who is working might give some clues.
  
  Thanks
  
  1 reply
  
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  tkulzer 16 years ago
  
  There was a power issue at our data center provider overnight.
  Our team has been aware of the issue and working to get our
  systems back to 100%. The website is up and the few remaining
  servers are being resolved. My apologies for the problems.
  
  [ 4 ] Thanks
  
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  AWeber Communications, Inc.
  
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  Michael Lee 16 years ago
  
  Originally Posted by paj_mccarthy
  
  Here's the delightful sight I'm greeted to when I log on
  
  http://paulmccarthy.co.uk/sites/defa...c_stations.jpg
  
  (nervous laughter)
  
  Same here. Great to be part of the group.
  
  Thanks
  
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Brian Wynn 16 years ago

Originally Posted by paj_mccarthy

I log into Aweber, and my user homepage doesn't exist ....

(Concerned)

Anyone else got this prob?

Yes same problem with my account.
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AlanGNW

16 years ago

Friday the 13th?

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jameswatson

16 years ago

At least Get Response have had the good sense to post an update here...

What's going on aweber?

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ashleybaker

16 years ago

Problem is, now every1 from around the world is refreshing each minute (me included) lol.. Just gonna really grind the technicians gears.

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paulie888

16 years ago

Aweber's still down as I write this. This is really annoying and frustrating, and I'm sure that they will wake up to a flood of support tickets and complaints when their customer service opens up for business this morning!

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paj_mccarthy

16 years ago

Back up and running...

Well I'm going to die a few years younger but that's OK I guess.

Cheers Guys!

Thanks
1 reply

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activetrader 16 years ago

Yes, back up now; same here, can't get into the lists but looks like it's on the way to being resolved. I almost had a heart attack
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- Michael Lee 16 years ago
  
  Been able to login, but my scheduled broadcast to be sent later today is... gone!
  
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ashleybaker

16 years ago

Phew!

Weird correlation.. No sales in the time Aweber was down.. And there's not even a form on my sales page, the site was loading as fast as always.. hrmm.. Anyone else? :/

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ashleybaker

16 years ago

Fack.. gone again?

Oh wait.. Just read activetrader's post, I can't click around either!

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Chris Worner

16 years ago

Creating and managing my own AR on my own server is starting to look more and more attractive.

Chris

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Peter Antonio 16 years ago

Everything is working on my end now for Aweber!

Peter
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Pietras

16 years ago

We apologize for any inconvenience. Our data center is experiencing downtime. They're scrambling to fix the problem. We'll be back shortly

Peter from GetResponse

Thanks

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Brian Wynn

16 years ago

i can login to my account!

but my forms are not working

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1 reply

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maclustig 16 years ago

Geez.. Good thing I made back-ups before. Hope they fix it really fast.
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Michael Lee

16 years ago

Forms are not yet working. I was also testing my scheduled broadcast and newly added follow-up email, but I didn't get the test messages in my email.

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dwakeman

16 years ago

Ouch.. I use Ninjaresponder and it's not working either.

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Brian Wynn

16 years ago

seems like Aweber is up again.

according to my aweber stats downtime was from 7am until 11.30am UK time.

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ashleybaker

16 years ago

^ Yeah that's about right.

My test emails went thru.. but Aweber is still holding my message in the queue, I guess loads of people are trying to mail out.. or it's just being sucky like Aweber sometimes does..

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NeilMoran

16 years ago

It seems to be working again guys, it is at my end anyway.

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Simon Lovell

16 years ago

thank god they're back up!

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waltermulder

16 years ago

It seems to work again

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Jon Daniels

16 years ago

I spent two hours doing my new opt in forms on Aweber last night so Im sure it was all my fault it crashed :-)

Sorry everyone

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jlucado

16 years ago

@ Show Pony

Yes, me too. I spent time last night redoing a form and did not get it like I wanted it to look.

We may have been responsible for the world wide problem.

I figure I better wait until all is well before I return with my crushing requirements. Don't want to crash the system again, ya know.

Thanks
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Steven Wagenheim

16 years ago

I cannot believe all the commotion over this.

Hey folks, a site went down for a bit...it happens.

In the grand scheme of things, your businesses will survive and you'll live
to see tomorrow.

Unbelievable.

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Kim Standerline

16 years ago

I see where you're coming from Steve, but to be fair some folks could have lost a substantial amount of money through aweber etc being down.

It definitely affected something I was in the process of doing and has cost me probably about 50-100 subscribers

Kim

Originally Posted by Steven Wagenheim

I cannot believe all the commotion over this.

Hey folks, a site went down for a bit...it happens.

In the grand scheme of things, your businesses will survive and you'll live
to see tomorrow.

Unbelievable.

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Steven Wagenheim

16 years ago

Originally Posted by Kim Standerline

I see where you're coming from Steve, but to be fair some folks could have lost a substantial amount of money through aweber etc being down.

It definitely affected something I was in the process of doing and has cost me probably about 50-100 subscribers

Kim

Yeah, I get it.

Can we do anything about it?

No.

Is it totally out of our control?

Yes.

As I've gotten older, I've learned to accept the things that I can't change.

I use Aweber too. Have a list of over 6,000. I lost subscribers too,
probably. I lost money too, probably.

Since I can't undo what's been done and don't plan on changing my
AR company, no sense in my getting all hot and bothered over it.

Now, if Aweber closes their doors and I lose my whole list, then THAT is
something to get upset about.

But not this. In the grand scheme of things, it isn't that big a deal.

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davezan 16 years ago

Originally Posted by Steven Wagenheim

As I've gotten older, I've learned to accept the things that I can't change.

Serenity Prayer - Wikipedia, the free encyclopedia
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DogScout

16 years ago

Originally Posted by Steven Wagenheim

Yeah, I get it.

Can we do anything about it?

No.

Is it totally out of our control?

Yes.

As I've gotten older, I've learned to accept the things that I can't change.

I use Aweber too. Have a list of over 6,000. I lost subscribers too,
probably. I lost money too, probably.

Since I can't undo what's been done and don't plan on changing my
AR company, no sense in my getting all hot and bothered over it.

Now, if Aweber closes their doors and I lose my whole list, then THAT is
something to get upset about.

But not this. In the grand scheme of things, it isn't that big a deal.

I guess the other thing you cannot control is people freaking out. Lol.
(sorry, had to mention that trying to control others is just shifting your control issues from one thing to another.

)

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GoGetta

16 years ago

Hmmmmm,

No wonder my broadcast email I just sent doesn't seem to have been delivered.

I will go and resend now!

Strange!

GoGetta

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Arun Pal Singh

16 years ago

And all I got was a white blank page

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emaildeliverypro Banned 16 years ago

[DELETED]

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- Paul Myers 16 years ago
  
  I assume millions of dollars have been lost during this down time since so many people use them.
  
  I would love to see the math behind that assumption.
  
  The outage extended from 2am until 6:30am, on a Friday morning in the US. If you're going to experience .6% downtime, that's the time to have it. And yes, that's what it works out to over the course of a month. 6/10ths of 1%.
  
  Taking the effect of the time into account, it's probably more like 1/10th of 1% of revenues for a month. Expecting something to be much more dependable than that is not realistic, in my view.
  
  As far as having more redundancy in the systems at these companies, consider the impact that would impose on pricing. Think about the technology involved to sync those massive databases across multiple data centers, and ask if you're really ready to pay that much extra cost for an increase of .1% in results.
  
  And then there's the fact that most of the people using their services wouldn't be making much, if anything, from automated email service without these kinds of companies. And they'd take much longer to spot and fix technical problems on their own servers, if they ran self-hosted list software.
  
  One would expect an "email delivery pro" to understand such things.
  
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  Steven Wagenheim 16 years ago
  
  Originally Posted by Paul Myers
  
  I would love to see the math behind that assumption.
  .
  .
  .
  
  One would expect an "email delivery pro" to understand such things.
  
  Paul
  
  The voice of reason.
  
  I'd expect nothing less from you Paul.
  
  Thanks for putting this into perspective.
  
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ashleybaker

16 years ago

Umm.. cant login to account again..

Web forms still up though..

EDIT: 2 mins later it's working again. Weird.

Thanks
1 reply

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John Cornetta 16 years ago

I'm not sure about all the hub hub but for me AWeber seamed to be down for about 15 minutes and I was right back up last night? :rolleyes:
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CASimmons

16 years ago

I wonder if I'm the only one who found this outage annoying simply because I was trying to download some reports and those IMers forms wouldn't work.

They certainly lost some subscribers but I wanted what they had to offer enough to leave the pages open until Aweber resolves the issue.

From this standpoint what I would like to explain is that I initially figured it was all the IMers fault and did some cursing of them and their web programmer but after going to a completely unrelated site and having the same problem that's when I gathered it was a larger scale issue.

To be honest this seems like a perfect opportunity for a PR campaign. Maybe some of you guys with established list can offer some kind of "Sorry Aweber screwed up" bonus campaign.

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talfighel

16 years ago

It is very rare for these 2 companies to be down.

If you find any of them to be down, just know that this is very temporary.

The last time I checked and Getresponse was down, it was only down for like an hour or two.

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AlanGNW

16 years ago

This is why I host my own mail.... No matter how reputable a company, I want to know if it screws up I can fix it. If I can't I only have myself to blame - or the option of finding someone who can. Third party services have you by the...... proverbials....

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emaildeliverypro

Banned 16 years ago

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Paul Myers

16 years ago

Originally Posted by emaildeliverypro

Aweber claims they have 50,000 active accounts. Assuming 20 leads were lost per account on average, that accounts to 1 million lost leads in 4 hours. Assuming each lead is worht $1, we reach $1mln mark easily.

That's kind of an extreme assumption. Their average account has, according to the last I recall Tom saying, somewhere under either 500 or 2000 active subscribers. The rate you are assuming would mean the average account got well over 100 new subscribers per day, which seems unlikely.

Again, if you take the time of day into account, it'd be more like 300-600, which I would bet against. And that's for 1 million, not the 2 or more "millions" you suggested originally.

300 per account per day on average would mean 15,000,000 new confirmed subscribers at the service every day. (450 MILLION every month!) It would also exceed the total in most accounts within 2-7 days.

The math doesn't work. But you at least stated your assumptions.

Paul

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JGK

16 years ago

What do you think it is? a denial of service attack?

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bigalan6622

16 years ago

Originally Posted by JGK

What do you think it is? a denial of service attack?

Read the explanation...

Originally Posted by tkulzer

There was a power issue at our data center provider overnight.
Our team has been aware of the issue and working to get our
systems back to 100%. The website is up and the few remaining
servers are being resolved. My apologies for the problems.

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DogScout

16 years ago

I should mention, I say that with all the love in the world.

I have my own control issues and maybe a few anger issues as well; like why this thread isn't fully funded? http://www.warriorforum.com/main-int...-daughter.html