Question for sellers:what do you do in this situation.

14 years ago

You have got a golden opportunity to play with his/her mind.

Bend over backwards to give him the best support in the world.

Give him freebies.

If you know his address, send him something expensive to thank him for being a customer and that you've had a fabulous year so far.

Scare the living daylights out of him because he'll never be able to figure out how he can effectively compete with you if you're giving all that to your customers.

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masterjani

14 years ago

Originally Posted by Dan C. Rinnert

You have got a golden opportunity to play with his/her mind.

Bend over backwards to give him the best support in the world.

Give him freebies.

If you know his address, send him something expensive to thank him for being a customer and that you've had a fabulous year so far.

Scare the living daylights out of him because he'll never be able to figure out how he can effectively compete with you if you're giving all that to your customers.

Thank you for your great idea,I always proud myself in this situation because my competitors are following me closely.

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Black Hat Cat

Banned 14 years ago

Originally Posted by masterjani

Thank you for your great idea,I always proud myself in this situation because my competitors are following me closely.

On the contrary, I wouldn't do that at all. I would give him terrible service, and make him think I'm nobody to worry about. If you give him the impression you're going the extra mile, guess what? He's likely to step up his game as well, making things more competitive for you.

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ExRat

14 years ago

Hi masterjani,

Bend over backwards to give him the best support in the world.

Give him freebies.

If you know his address, send him something expensive to thank him for being a customer and that you've had a fabulous year so far.

Scare the living daylights out of him because he'll never be able to figure out how he can effectively compete with you if you're giving all that to your customers.

And....

On the contrary, I wouldn't do that at all. I would give him terrible service, and make him think I'm nobody to worry about. If you give him the impression you're going the extra mile, guess what? He's likely to step up his game as well, making things more competitive for you.

Do a combination of both of these, that way you'll really confuse them.

It might be worth keeping an eye on new content from them, particularly if you position your product around something unique.

On that note, if you think they might steal your content/ideas and you want to be really evil, prepare some specially made products for the competitor which give misleading/false information. I think they call it counter intelligence.

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williamrs

14 years ago

Originally Posted by Dan C. Rinnert

You have got a golden opportunity to play with his/her mind.

Bend over backwards to give him the best support in the world.

Give him freebies.

If you know his address, send him something expensive to thank him for being a customer and that you've had a fabulous year so far.

Scare the living daylights out of him because he'll never be able to figure out how he can effectively compete with you if you're giving all that to your customers.

Yes, it would be funny!

But I simply don't worry too much about competition. There will always be competitors and it's just part of the game. I try to focus a lot more on my customers and partners and try to identify what are their needs and concerns. IMO, as long as your customers are happy with your products and services the competition is not something for you to worry about.

W

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debra

14 years ago

Originally Posted by Dan C. Rinnert

You have got a golden opportunity to play with his/her mind.

Bend over backwards to give him the best support in the world.

Give him freebies.

If you know his address, send him something expensive to thank him for being a customer and that you've had a fabulous year so far.

Scare the living daylights out of him because he'll never be able to figure out how he can effectively compete with you if you're giving all that to your customers.

Your just TOO scary sometimes.

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Keith Everett

14 years ago

Originally Posted by masterjani

I have a question,that I need to ask to warriors for long time.I am facing this situation continuosly from many of my competitors.
What do you do when your competitor buys your product.And talk to you like an anonymous buyer.But you know he is your competitor.

Don't worry about competitors, if they are checking you out, good luck to them, you see it all the time, competitors using your ideas. As long as they don't flat out steal your stuff and pass it off as their own, why worry.

Their is plenty of room for everyone,

Keith

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SusanUSA

14 years ago

I don't mess with folks like that. I rid myself of the angst by forgiving them (even if they haven't asked) and then get on with service-giving and money-making activities.

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Alexa Smith Banned 14 years ago

Originally Posted by SusanUSA

I rid myself of the angst by forgiving them (even if they haven't asked)

Forgive them for what? Did they do something wrong? :confused:
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kittmulcahy

14 years ago

I absolutely agree with Dan, kill them with kindness!! Competition is fierce in this IM world & this will happen often. You should actually be flattered that they are checking out your product. Just always have good customer service for all your customers & you'll never have to worry about competition!

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GetMoreTraffic

14 years ago

Just bank their money, and say "thank you very much."

I think you will find that your bank will take the money, whether it came from a competitor or not.

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myob

14 years ago

LOL! I have no problem taking my competitors' money.

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masterjani

14 years ago

Originally Posted by SusanUSA

I don't mess with folks like that. I rid myself of the angst by forgiving them (even if they haven't asked) and then get on with service-giving and money-making activities.

This is what i currently doing.

Originally Posted by kittmulcahy

I absolutely agree with Dan, kill them with kindness!! Competition is fierce in this IM world & this will happen often. You should actually be flattered that they are checking out your product. Just always have good customer service for all your customers & you'll never have to worry about competition!

Sure i will.

Originally Posted by williamrs

Yes, it would be funny!

But I simply don't worry too much about competition. There will always be competitors and it's just part of the game. I try to focus a lot more on my customers and partners and try to identify what are their needs and concerns. IMO, as long as your customers are happy with your products and services the competition is not something for you to worry about.

W

Originally Posted by Rob@TheCopyWriter.com

Just bank their money, and say "thank you very much."

I think you will find that your bank will take the money, whether it came from a competitor or not.

Originally Posted by myob

LOL! I have no problem taking my competitors' money.

haha,yaa true. it is a nice feeling to have your competitors money.

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omk

14 years ago

I'd treat them like any other customer. Don't waste your time trying to get back at them. Instead spend more time on how to make your product better and make more money!

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masterjani

14 years ago

Originally Posted by omk

I'd treat them like any other customer. Don't waste your time trying to get back at them. Instead spend more time on how to make your product better and make more money!

yes this is something i am doing currently.But one thing still make me scare is that he is a big competitor thats why i spend sometime to think about that.

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Scott Lambency

14 years ago

These are great ideas.. I suggest that you get on their list and spy on them too (if you haven't done that already)

Check out their offers. Check out what they're offering their list and find out how you can really overdeliver on value.

If your competitor is checking you out, it could be a sign that they view you as a potential threat. I wouldn't worry too much about it, just take their money and don't be too transparent.

You could scare the sh*t out of them for fun, and it would be.. but you could also just bank their money and conduct business as usual... Let them drop their guard and think you're no one to worry about, and then outcompete them with ease.

Here's another thought: What if they're checking your stuff out not as a competitor, but as a potential jv partner?

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masterjani 14 years ago

@Black Hat Cat

This is another brilliant idea.

@ExRat

Already Experienced it.Some one try to steal and I stopped him by PM message.I always follow them when they try to stay anonymous.But still sometimes one or two competitor are having great exposure and experience than me.I can't stop them without proper proof.Once happened one of the guy bought product from me from another forum and sold here in WSO.I can't stop him as i am new at that moment.

@Scott Lambency

JV might not work well as competitor stays anonymous to me.
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Jeff Hampton

14 years ago

Partner with them.

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CDarklock

14 years ago

Originally Posted by masterjani

What do you do when your competitor buys your product.

That is not my competitor. That is my customer. I have his money, he has my product. He gets treated like everyone else.

When someone pretends to be something they're not, I've always found it most productive to just let them, and pretend you believe it. Just like when your four year old comes up wearing a bathtowel around his neck and says "I'm Batman." Same basic idea, and it can actually be fun.

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JuicyDesignStudio

14 years ago

What's wrong with market research???

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Michael Oksa

14 years ago

Originally Posted by JuicyDesignStudio

What's wrong with market research???

Nothing...unless it's being done under false pretenses. In the physical world I think this would be a form of corporate espioange.

All the best,
Michael

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bretski

14 years ago

Originally Posted by Michael Oksa

Nothing...unless it's being done under false pretenses. In the physical world I think this would be a form of corporate espioange.

All the best,
Michael

Freakin' Secret Shoppers are goin' DOWN! Double Naught Spies, you say! I hate Double Naught Spies!

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Cataclysm1987 14 years ago

Tell them you make most of your money by doing the following:

1. Placing up lots of unnecessary adsense ads and floating banners everywhere

2. Spamming unsolicited messages to e-mails randomly scraped across the web

3. Direct linking affiliate offers

4. Buying guaranteed traffic and CPV traffic direct to your sales page

5. Using twitter for anything

Hopefully they will believe you and start wasting their time on those things while you take their customers. XD
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Michael Oksa

14 years ago

Originally Posted by bretski

Freakin' Secret Shoppers are goin' DOWN! Double Naught Spies, you say! I hate Double Naught Spies!

Laugh all you want, but corporate espioange IS a real problem.

Furthermore, secret shoppers wouldn't count because they are hired by a secret shopping firm which is hired by THE BUSINESS. Hello! That's not the definition of false pretenses.

If a competitor simply purchases a product so they can look at it, analyze it, etc., then that's fine. However, the part of the OP I was referring to was when they "talk to you like an anonymous buyer". THAT'S false pretenses, and that IS a problem.

But I shake my fists vigorously at Double Naught Spies!!!

All the best,
Michael

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masterjani

14 years ago

Originally Posted by CDarklock

That is not my competitor. That is my customer. I have his money, he has my product. He gets treated like everyone else.

When someone pretends to be something they're not, I've always found it most productive to just let them, and pretend you believe it. Just like when your four year old comes up wearing a bathtowel around his neck and says "I'm Batman." Same basic idea, and it can actually be fun.

So far i treated them like everyone else.But in some circumstances they are trying to resell that's why i am always hesitant and follow them afterwards even i enjoy there money.

Originally Posted by Michael Oksa

Laugh all you want, but corporate espioange IS a real problem.

Furthermore, secret shoppers wouldn't count because they are hired by a secret shopping firm which is hired by THE BUSINESS. Hello! That's not the definition of false pretenses.

If a competitor simply purchases a product so they can look at it, analyze it, etc., then that's fine. However, the part of the OP I was referring to was when they "talk to you like an anonymous buyer". THAT'S false pretenses, and that IS a problem.

But I shake my fists vigorously at Double Naught Spies!!!

All the best,
Michael

You are absolutely right.If competitor shows his identity and bought my product then it wont be a problem.One of my competitor here in WF bought my product and assured me that he wont sell those in this forum that is professional business.

Otherwise in anonymous way means,we always need to spend some more time to follow him.

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funkynassau

14 years ago

When we were first setting up our online biz we bought our American competitor's same type of product to see what they were actually selling to people. Nothing wrong with that, and I am positive it's been done to us too. All part of doing business.

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Scott Lambency

14 years ago

Originally Posted by Ken_Caudill

I hard sell 'em until they buy or run away if I have the time.

WHADDAYA MEAN YOU DON"T WANT THE PLATINUM PACK?

ARE YOU STUPID?

Hahaha, I like that! You really know how to hit those emotional hot buttons :p

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masterjani 14 years ago

Originally Posted by Scott Lambency

Hahaha, I like that! You really know how to hit those emotional hot buttons :p

Missed that post.Liked it.
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Question for sellers:what do you do in this situation.

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