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Stop saying "Thank you for purchasing my product"!

by Digital Deepak
102 replies
I just see a lot of info products which begin with "Thank you for buying my ebook/wso/video course"

The author, or seller 'thanks' the customer for doing him a favor by paying him and purchasing his product?

It should be like - The customer is lucky to get the amazing product for such a price. If a customer pays $10 for an ebook, it should have more than $10 worth of value in it. If the seller really believes in his product, he wouldn't say thank you but the opposite...

So it should be "Congrats on signing up for this course!" or something like that.

What say?
#stop
  • Profile picture of the author Shaun OReilly
    Originally Posted by Deepak Media View Post

    I just see a lot of info products which begin with "Thank you for buying my ebook/wso/video course"

    The author, or seller 'thanks' the customer for doing him a favor by paying him and purchasing his product?

    It should be like - The customer is lucky to get the amazing product for such a price. If a customer pays $10 for an ebook, it should have more than $10 worth of value in it. If the seller really believes in his product, he wouldn't say thank you but the opposite...

    So it should be "Congrats on signing up for this course!" or something like that.

    What say?
    It's basic manners.

    I'm truly thankful whenever someone buys a product
    or service from me.

    So, I choose to express that in words.

    Gratitude goes a long way in business and in life.

    Dedicated to mutual success,

    Shaun
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    • Profile picture of the author Ettienne
      Originally Posted by Shaun OReilly View Post

      It's basic manners.

      I'm truly thankful whenever someone buys a product
      or service from me.

      So, I choose to express that in words.

      Gratitude goes a long way in business and in life.

      Dedicated to mutual success,

      Shaun
      I have to agree with Shaun here. When people send you their hard earned cash it's only decent to say thank you, even if they paid $10 for a $997 course or whatever.
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    • Profile picture of the author HFlame7
      Originally Posted by Shaun OReilly View Post

      It's basic manners.

      I'm truly thankful whenever someone buys a product
      or service from me.

      So, I choose to express that in words.

      Gratitude goes a long way in business and in life.

      Dedicated to mutual success,

      Shaun
      ^This. Couldn't have said it any better.

      I would say "thank you for purchasing my product" offline, so I'd also say it online.
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    • Profile picture of the author LuckyIMer
      Originally Posted by Shaun OReilly View Post

      It's basic manners.

      I'm truly thankful whenever someone buys a product
      or service from me.

      So, I choose to express that in words.

      Gratitude goes a long way in business and in life.

      Dedicated to mutual success,

      Shaun
      You thank the client for choosing you, you thank the client for trusting you, you thank the client to show him/her that he/she is valuable, you thank the client because it is about manners and professionalism, and the list goes on...
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  • Profile picture of the author KillerJVs
    Deepak - well said man!

    But the issue here is that most sellers are thankful someone actually purchased their product! So they gotta thank them..

    -Matt
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  • Profile picture of the author helisell
    What say is.........

    I agree 100%......er well actually.....I used to agree with you.

    I have maintained for many years that the customer should be thanking us...in the same way that a doctor doesn't thank the patient. The customer is our patient and, as you say, if we've solved a problem for them....they 'should' be thanking us...however.

    in 2012....with all the hype, lack of manners and for many other reasons, I've changed my view.

    I think we should thank first, then go back into doctor mode and remind the customer what they bought, how it will help them etc etc.

    On the basis that a polite little note should be well received by the customer...why not thank them.
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  • Profile picture of the author Deepak Media
    I am not sure, but I think I did not see a thank you note from Steve Jobs when I bought my MacBook Pro. It was something like... "Congrats, you and your Mac were made for each other." That really gives it a premium feel.

    Since there are more experienced marketers out here, I cannot be arrogant and stick with what I am saying is right. But I personally feel that saying thank you makes the product go down in value a little.

    The gratitude should be shown in creating a amazing value inside the product which actually improves the life of the customer.

    Any how the difference in saying thank you and not saying is not that big and not going to affect any conversions because the customer has already bought it.

    So may be I will also start saying 'Thank You' in my products!
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    • Profile picture of the author helisell
      Originally Posted by Deepak Media View Post


      Any how the difference in saying thank you and not saying is not that big and not going to affect any conversions because the customer has already bought it.
      You MAY want to sell them something else in the future though!

      Hey what a great idea I just had. Sell them something.....and then sell them something else later........eureka
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    • Profile picture of the author R Hagel
      A sampling of my receipts:


      From Dell:

      Hello Becky Hagel,
      Thank you for choosing to buy from us!

      This is your order confirmation, containing details and an Estimated Delivery Date for what you've ordered.

      Once we’ve shipped your order, we’ll send you another e-mail with updated delivery details.

      From NameCheap:

      Dear Rebecca,

      Thank you very much for choosing services offered by Namecheap.com. The following is the summary of your order.

      From Amazon.com:
      Thanks for your order, Rebecca Hagel!

      From National Chevy Association:
      Thank you for your order!

      From Walmart.com, subject line:
      Thanks for your Walmart.com photo order.
      and inside the email:

      Thanks for your order, Rebecca.


      From EntirelyPets.com:

      Thank you for ordering from EntirelyPets.com. Your order is currently being processed. A confirmation email with tracking number will be sent after your package has been shipped.

      From Webroot (antivirus software):
      Thank you for your purchase from Webroot. Please review the information below to download your product or redeem professional services.


      From Kansas City Steak:
      Thank you for your order!


      From Zazzle:
      This email is a confirmation of your order xxxxxx. You can track the status of this order at the Order Status Page.

      Right now, our team is hand-picking your custom products and preparing them for production. We will be sure to let you know as soon as your order is ready for shipment.

      Thanks again for your order. We'll be in touch soon!




      So, it seems some pretty big marketers and retailers say thanks.

      Becky
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      • Profile picture of the author Tina Golden
        Originally Posted by R Hagel View Post

        A sampling of my receipts:

        From Dell:
        From NameCheap:
        From Amazon.com:
        From National Chevy Association:
        From Walmart.com, subject line:
        From EntirelyPets.com:
        From Webroot (antivirus software):
        From Kansas City Steak:
        From Zazzle:
        Geesh, Becky - you ever leave your house? LOL.

        This was an interesting discussion. I'm more of a "thank you for your purchase" merchant, but it is food for thought the reaction given by a few people to a "Congratulations" message.
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    • Profile picture of the author Rashell
      Originally Posted by Deepak Media View Post

      I am not sure, but I think I did not see a thank you note from Steve Jobs when I bought my MacBook Pro. It was something like... "Congrats, you and your Mac were made for each other." That really gives it a premium feel.
      I just bought from Apple.com yesterday and once the order was processed was taken to a "Thank You for Your Order" screen.

      Rashell
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    • Profile picture of the author valmillercorl
      Excellent point Deepak! I think a Congrats and then a thanks works for me...!

      Val
      Originally Posted by Deepak Media View Post

      I am not sure, but I think I did not see a thank you note from Steve Jobs when I bought my MacBook Pro. It was something like... "Congrats, you and your Mac were made for each other." That really gives it a premium feel.

      Since there are more experienced marketers out here, I cannot be arrogant and stick with what I am saying is right. But I personally feel that saying thank you makes the product go down in value a little.

      The gratitude should be shown in creating a amazing value inside the product which actually improves the life of the customer.

      Any how the difference in saying thank you and not saying is not that big and not going to affect any conversions because the customer has already bought it.

      So may be I will also start saying 'Thank You' in my products!
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    • Profile picture of the author K Meier
      Originally Posted by Deepak Media View Post

      I am not sure, but I think I did not see a thank you note from Steve Jobs when I bought my MacBook Pro. It was something like... "Congrats, you and your Mac were made for each other." That really gives it a premium feel.
      If you truly believe that, then you need to break of the dodgy internet marketing world. You were exposed to long to all those clickbank sales pages and videos where... "I will see you on the next page"

      In my eyes, if someone acts like that where he goes all hyperactive, he is either 14 years old, or tries to hype a low quality product, like we see it in the internet marketing world all the time. Clickbank products advertising at it's best

      But please, NEVER congratulate me when buying something, that immediately lowers my respect for that product.
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    • Profile picture of the author Tsnyder
      Originally Posted by Deepak Media View Post

      I am not sure, but I think I did not see a thank you note from Steve Jobs when I bought my MacBook Pro. It was something like... "Congrats, you and your Mac were made for each other." That really gives it a premium feel.

      Since there are more experienced marketers out here, I cannot be arrogant and stick with what I am saying is right. But I personally feel that saying thank you makes the product go down in value a little.

      The gratitude should be shown in creating a amazing value inside the product which actually improves the life of the customer.

      Any how the difference in saying thank you and not saying is not that big and not going to affect any conversions because the customer has already bought it.

      So may be I will also start saying 'Thank You' in my products!
      I think the issue is your mindset. You think that extending common
      courtesy is actually displaying weakness when the opposite is true.

      One of the most powerful of all human needs is the need to be appreciated.

      Most people work hard for their money. If you want more repeat and referral
      business than you can handle make it part of your business plan to express
      appreciation to your customers every chance you get.

      I've built an international distribution business based 100% on doing this
      and teaching others how to do it, too.
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      • Profile picture of the author Michael Oksa
        Originally Posted by Tsnyder View Post

        I think the issue is your mindset. You think that extending common
        courtesy is actually displaying weakness when the opposite is true.
        Hi T,

        Actually, what I think he is saying is that BOTH are forms of being courteous, but "thank you" sounds like the seller is somehow too appreciative, while "congratulations" somehow shows the buyer is getting more value.

        Both are courteous in the OP's mindset.

        I'm not saying I agree with him, but trying to clarify what I think his position is.

        All the best,
        Michael
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        • Profile picture of the author Tsnyder
          Originally Posted by Michael Oksa View Post

          Hi T,

          Actually, what I think he is saying is that BOTH are forms of being courteous, but "thank you" sounds like the seller is somehow too appreciative, while "congratulations" somehow shows the buyer is getting more value.

          Both are courteous in the OP's mindset.

          I'm not saying I agree with him, but trying to clarify what I think his position is.

          All the best,
          Michael
          Yeah... you could certainly be right about that. The sentence I formed
          my interpretation on was when he wrote that saying thank you somehow
          lowers the value of the product. I think it adds value because the seller
          is, in fact, part of the product.

          Then again, there could be cultural differences in play as well.
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          • Profile picture of the author Birdi
            Ok the thread that was started is quite a split decision but a good one, but I feel the point is being missed here.

            It's basic manners to say 'thank you' especially in business. 'Congrats' does give you a feeling of premium level.

            The main point is, no matter how you thank your customer, the customer should have some form of feeling that they are appreciated and respected as it will make them buy from you again, plus they are human beings. If you do not even thank them or look after them, they will simply buy from someone else. The customer satisfaction and service needs to be taken into consideration, but also sometimes you can get some really wierd customers who are never happy regardless what you say, but as a product owner just take it on the chin and focus on the customers you do have

            but that's just my opinion

            birdi
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      • Profile picture of the author Black Hat Cat
        Banned
        If I ever get to the point where a seller saying thank you versus congratulations has one second of impact on my life, it's time to put a bullet in my head.
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      • Profile picture of the author cashp0wer
        I don't see anything wrong with telling someone thank you for giving you their hard earned money.
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      • Profile picture of the author grantveronica
        Maybe because you wanted to get out of the traditional process of business, that when people buy things from you, there's nothing else to tell them but "Thank you, you just purchased a thing from me!" That's great of course. Congratulations to them they just bought something from you but more than that, congratulations to you something was bought from you despite huge competition out there! The thing is, there's nothing else to say after their purchase. It's a standard. It's a norm. It's culture. And whatever you want to say, maybe you should just add it up to the usual "Thank you for buying" but never remove it. It's what everyone need---gratefulness.
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    • Profile picture of the author JohnMcCabe
      Originally Posted by Deepak Media View Post

      I am not sure, but I think I did not see a thank you note from Steve Jobs when I bought my MacBook Pro. It was something like... "Congrats, you and your Mac were made for each other." That really gives it a premium feel.

      Since there are more experienced marketers out here, I cannot be arrogant and stick with what I am saying is right. But I personally feel that saying thank you makes the product go down in value a little.

      The gratitude should be shown in creating a amazing value inside the product which actually improves the life of the customer.

      Any how the difference in saying thank you and not saying is not that big and not going to affect any conversions because the customer has already bought it.

      So may be I will also start saying 'Thank You' in my products!
      [Confession - haven't read past this point, so if I'm being repetitive, sorry about that, chief...]

      I always thank people when they do what I want them to do - it's good manners. Steve Jobs may not have thanked you, but I'll wager the merchant who actually sold it to you did.

      Besides, I'm not really thanking them for buying something. I'm thanking them for trusting me enough to choose my offer out of all the possible things he could have done with his time and money.
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    • Profile picture of the author Steve B
      Originally Posted by Digital Deepak View Post

      . . . the difference in saying thank you and not saying is not that big and not going to affect any conversions . . .
      So why this thread?

      You don't like saying "thank you" and I do. To each his own.

      Thank you!

      Steve
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  • Profile picture of the author SocialMediaOwls
    maybe both? congrats and a thanks?
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  • Profile picture of the author PaulMcGregor
    I have to agree with Shaun. Its natural to me to thank someone for investing in something i'm selling. Whether its a physical product in which I send out with a Thank You letter and discount, or an electronic product like an eBook. I like to thank them but also maek sure I speak to the value of the product.
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  • Profile picture of the author Mark Hess
    Originally Posted by Deepak Media View Post

    If the seller really believes in his product, he wouldn't say thank you but the opposite...
    Each day we're all bombarded with offers. When people purchase and place their trust in you they should be 'thanked' because they could have easily purchased and placed their trust in someone else.
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    • Profile picture of the author Colin Palfrey
      Originally Posted by Mark Hess View Post

      Each day we're all bombarded with offers. When people purchase and place their trust in you they should be 'thanked' because they could have easily purchased and placed their trust in someone else.
      That's it exactly. What you are thanking them for is trusting you.
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  • Profile picture of the author Eduard Stinga
    I think it's just good manners and it can get you a long way, as Shaun said.

    But the debate was between "Thanks" and "Congratulations" - I think the 2nd one gives you a more "premium" feeling as someone described here, but I think the product should be well worth it. Either way, if you don't say "Congrats", you should at least say "Thank you", rather than saying nothing at all.
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  • Profile picture of the author DeadRooster
    Up until this thread if you would have asked me for my advice on this I would have said to use something like, "Thank you for your purchase!"

    However, it just so happens that I've made A LOT of purchases this past week, and as a buyer with those transactions still fresh in my mind, I think the discussion in this thread has altered my thinking.

    I got a lot of "Thank You..." emails and one "Welcome!" email. My reaction to the "Thank You..." emails was feeling as if I had given something away whereas my reaction to the "Welcome!" email was a feeling I was getting something.

    I've received "Congratulations on your purchase!" style emails in the past as well and my recollection is feeling as if I got something with that one too.

    "Thank you," may be the polite thing to do, but from a psychological and customer satisfaction perspective, "Congratulations!" may be better.

    Anyone with me on this?
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    • Profile picture of the author garyfromdurham
      I think saying 'congratulations' is a bit cheesy to be honest.

      However, saying 'thank you' is a natural thing to say and acknowledges the buyer spending their hard earned cash on one of my products.

      If somebody has $20 to spend and they decide to choose to buy my product with their hard earned $20 then I genuinely am 100% grateful that they have decided to invest that $20 in my product.

      The fact that out of all of the shiny new products out there, they decided to purchase mine, I think that it is an honour and I'm very grateful.

      I agree with the comment above about thanking them though and reminding them what a great investment they have made and how they will benefit from it.

      Good topic though OP

      Gary
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    • Profile picture of the author Deepak Media
      Originally Posted by DeadRooster View Post

      Up until this thread if you would have asked me for my advice on this I would have said to use something like, "Thank you for your purchase!"

      However, it just so happens that I've made A LOT of purchases this past week, and as a buyer with those transactions still fresh in my mind, I think the discussion in this thread has altered my thinking.

      I got a lot of "Thank You..." emails and one "Welcome!" email. My reaction to the "Thank You..." emails was feeling as if I had given something away whereas my reaction to the "Welcome!" email was a feeling I was getting something.

      I've received "Congratulations on your purchase!" style emails in the past as well and my recollection is feeling as if I got something with that one too.

      "Thank you," may be the polite thing to do, but from a psychological and customer satisfaction perspective, "Congratulations!" may be better.

      Anyone with me on this?
      That's the point of starting this whole thread. But some people think I am advising not to be polite!
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    • Profile picture of the author MissTerraK
      Originally Posted by DeadRooster View Post


      "Thank you," may be the polite thing to do, but from a psychological and customer satisfaction perspective, "Congratulations!" may be better.

      Anyone with me on this?
      I'm sorry, but I'm not. I purchased something once with a congratulatory followup extolling my intelligence on selecting this particular product over all the others on the market.

      It actually had me rolling my eyes and thinking that one should not think more highly of oneself than one ought. :rolleyes:

      Terra
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  • Profile picture of the author topnichewebsites
    I agree with a Congratulations on your great decisions to purchase "xxxxx". We like to take this time to Thank You" for your purchase.
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  • Profile picture of the author WillR
    Man, there's five minutes I'm not going to get back.

    Any how the difference in saying thank you and not saying is not that big and not going to affect any conversions because the customer has already bought it.
    So what was the point of this thread then?

    We are now going to debate over whether we should thank our customers for placing their trust in our business... seriously?
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  • Profile picture of the author TheBizHelp
    Banned
    [DELETED]
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  • Profile picture of the author joefizz
    Apart from all that, it's good Karma!

    :p
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  • Profile picture of the author DeadRooster
    "Thank you for your money, I congratulate you on your gullibility."
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  • Profile picture of the author Christopher Abraham
    Nothing wrong with being polite and expressing your gratitude. Silent gratitude isn't much use to anyone.
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  • Profile picture of the author ttdub
    The reason the customer is thanked is because he chose my product. Out of the thousands of similar products, he chose mine, which puts money in my pocket and feeds my family. I will thank him for that.
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  • Profile picture of the author NBaller
    It's an interesting conversation, but it goes back to basic manners. I've been conditioned, from my time as a kid, to be thankful and respectful to everyone that offers a kind gesture to me. If someone buys my product, they are essentially placing their trust in and support for me. It might be cheesy to you, but I have to say "thank you" to this.

    "Congratulations" sounds cheesy and overly cocky to me.

    Maybe I'll give it some more thought and think of a better way of greeting customers, but until then, "thank you" seems to be the most suitable response.
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  • Profile picture of the author sbucciarel
    Banned
    Seriously ... why is this even being discussed? It's basic manners 101
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    • Profile picture of the author MissTerraK
      I'm sorry, but I just can't do that.

      I was raised to say thank you since I was a mere child as well as, please, thank you, and I'm sorry.

      These things are second nature to me, deeply ingrained into the very essence of who I am and as natural as my breathing.

      Quite frankly, I can't understand why you would instruct people to stop being polite. As a matter of fact, I believe that if one dropped that common courtesy extended to their customers and clients, they would experience a drop in sales. I'm certain that being polite and humble is a better business practice over being rude and pompous.

      And before you ask, no, I'm not willing to test that theory. There are some things that I do deem too risky.

      Terra
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  • Profile picture of the author drmani
    Originally Posted by Deepak Media View Post

    I just see a lot of info products which begin with "Thank you for buying my ebook/wso/video course"

    ...

    What say?
    Each morning, I wake up and say a small prayer - just because I'm ALIVE!

    Not many people do. They take it for granted.

    But I believe my life is richer because of being grateful for much that I
    have and have enjoyed.

    Having people buy my infoproducts or support my non-profit work is on
    that list... so I say 'Thank you' (and sincerely mean it).

    The value I deliver ensures that there won't be any refunds :p

    All success
    Dr.Mani
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  • Profile picture of the author ebizman
    this thread should get nuked and we should all move on...basic manners sir!
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    • Profile picture of the author Michael Oksa
      Originally Posted by ebizman View Post

      this thread should get nuked and we should all move on...basic manners sir!
      I disagree with everyone saying this is a stupid topic for discussion. As a writer, I pay attention to the power of words. Changing even a single word can make a big difference (for better or worse), but the question is how can you tell which words will have the most positive impact?

      Testing!

      It is important to consider every word carefully, and I believe that this discussion is more worthwhile than some people realize.

      All the best,
      Michael
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  • Profile picture of the author Michael Oksa
    When I buy a burger at McDonald's...

    When I buy gas at Kwik Trip...

    When I buy food at the grocery story...

    When I buy a shirt at Kohl's...

    Guess what they all say?

    "THANK YOU"

    If they said "Congratulations! You just bought a cheeseburger." I would probably ask for my money back right there on the spot.

    Granted, the products we are talking about in this thread are different, but I still like "thank you" in most cases.

    However, there is a big exception, and that is anything that is an ongoing process after the purchase is made. Things like membership sites, learning courses, and forums don't feel like products, and a "congratulations" would feel more natural.

    Congratulations for reading this post.

    All the best,
    Michael
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    • Profile picture of the author DeadRooster
      Originally Posted by Michael Oksa View Post


      "Congratulations! You just bought a cheeseburger."
      LOL

      Yeah, that would be kind of weird. But, what if they said, "Congratulations! You just bought an awesome cheeseburger!"

      Wouldn't that make you feel awesome?
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      • Profile picture of the author Woowah
        Originally Posted by DeadRooster View Post

        LOL

        Yeah, that would be kind of weird. But, what if they said, "Congratulations! You just bought an awesome cheeseburger!"

        Wouldn't that make you feel awesome?
        I'm afraid it wouldn't make me feel awesome. It would make me feel like I was too dumb to make that realisation on my own and it had to be pointed out to me.

        Unless I won a competition or was a lucky person drawn out of a hat, I hate it when I'm congratulated for buying something. It makes me feel patronized, but that might just be my personal issue.

        Thanking someone for making a purchase is more than just courtesy. It is the beginning of a relationship built on respect and the foundation for future dealings. Congratulations is rather hollow in that respect.

        Right or wrong, that's how I feel. :p

        Wendy
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        • Profile picture of the author dmister
          I can see where you are coming from with the Congratulations angle but I feel that thank you is just polite and basic manners.

          Saying congratulations for purchasing a simple ebook for $7 may just sound cheesy!
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          • Profile picture of the author Emily B
            I can understand the "congratulations" angle, but I'll stick with thanking.

            What you need to keep in mind is that there are plenty of people out there trying to sell stuff. The consumer has a lot of choices, but for whatever reason (proper marketing, best features, great price, etc.), they've chosen yours.

            Regardless of what your product/service does, you would not be making money without someone agreeing to pay you. Without the customer, you have nothing. You owe them a thank you.

            I think using congratulations really varies on what the product/service and what your angle is. If you were selling a book on how to quit smoking, you might say something like "Congratulations for taking back control of your life." But with that example, that's not even directly a congratulation for buying the product, rather the effect of the product.
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            • Profile picture of the author Jill Carpenter
              How about this?

              Congratulations!

              You made it through all the clicking of the upsells and downsells, and your paypal payment went through and you found the product download page!

              Great work!

              Wanna do it again? Here's some more stuff you can buy:
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            • Profile picture of the author Michael Oksa
              Originally Posted by Emily B View Post

              Without the customer, you have nothing. You owe them a thank you.
              That's worth repeating.

              All the best,
              Michael
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    • Profile picture of the author Manfred Ekblad
      Originally Posted by Michael Oksa View Post

      Congratulations for reading this post.
      Thanks, you made me smile
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  • Profile picture of the author Mark Singletary
    Being cocky/arrogant doesn't inspire trust in most cases but neither does weakness/desperation.

    On the one hand you probably just said on the sales letter something about info that will blow their mind or change their lives forever so you don't want to sound so grateful that you can now buy your supper with the $7 you just earned. On the other it is common courtesy to say thank you. Every 5 year old knows that.

    Something in the middle may work. Something like "Thank you for your purchase. You won' regret it" or "Thank you for trusting us - I promise that the next few hours/days (as they go through the course) will open your eyes in a way they've never been opened!".

    In my opinion, a doctor (or anyone else) unwilling to say thank you is exactly the type of person I like to avoid.

    Mark
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  • Profile picture of the author jerkul
    To increase post count and thread replies amount (more popular = more clicks).
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  • Profile picture of the author Rus Sells
    No thank you for posting this thread in an effort to get clicks through to your blog. = )
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  • Profile picture of the author E. Brian Rose
    If I had the opportunity, I would go above and beyond saying "thank you" and personally shake the hand of every person that buys one of my products. Advising people to stop saying thank you for business is terrible advice.

    There is a gas station down the street from my house that I stopped going to. Why did I stop? Because the owners hand me my change and go back to what they were doing. They don't say thank you... and they don't have my business anymore.

    Like somebody else said, it's common manners.
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    • Profile picture of the author zerofill
      Originally Posted by E. Brian Rose View Post

      There is a gas station down the street from my house that I stopped going to. Why did I stop? Because the owners hand me my change and go back to what they were doing. They don't say thank you... and they don't have my business anymore.
      I wouldn't be able to tell you what they say to me. I would need Google translate to tell. Only about 1 in 10 seem to speak English.

      If you see a sign here that resembles a franchise, but the name is different. They don't speak English in that one.

      But, when we are talking about "thank you" to customers. To me that is just common sense.

      Obviously you don't have to be "thank you so very very very very much... kiss kiss kiss hug hug hug"

      What your talking about in the OP though has it's places, just not here.

      There are times when the, "Your lucky to get this" conceited way of marketing works. I just don't see it in info products, wordpress plugins, etc...

      You don't send an email out to your list saying, "Man you're so lucky to be on my list. You are so lucky I am nice enough to give you a chance to pay me $97!!! This isn't an honor I bestow on just anyone!"
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  • Profile picture of the author benf
    If they said "Congratulations! You just bought a cheeseburger." I would probably ask for my money back right there on the spot.
    Congratulations is definitely for competition winners.
    Thank you is definitely for customers
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  • Profile picture of the author savvybizbuilder
    Either "congratulations" or "thank you" both can still acknowledge costumer for purchasing your product. Is this a call for split test?
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  • Profile picture of the author onSubie
    Hi

    We can all learn a lot about marketing from Apu on The Simpsons. He always says "Thank you" acknowledging the customer's business and "Come again", a clear call to action.



    Mahlon
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    • Profile picture of the author Phil Ainsworth
      Originally Posted by onSubie View Post

      Hi

      We can all learn a lot about marketing from Apu on The Simpsons. He always says "Thank you" acknowledging the customer's business and "Come again", a clear call to action.



      Mahlon
      Homer: Oh look at the funny statue of a silly elephant with 8 arms!

      Apu: MR SIMPSON! That is Ganesh, one of the gods of my religion! You have offended me greatly, please leave my store this instant!

      (as Homer leaves)...

      Apu: Thankyou very much, come again!



      :-D
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    • Profile picture of the author moneymuze
      Originally Posted by onSubie View Post

      Hi

      We can all learn a lot about marketing from Apu on The Simpsons. He always says "Thank you" acknowledging the customer's business and "Come again", a clear call to action.



      Mahlon
      And when Apu had a troublesome customer it was, 'Please get out of my store, Thank you, come again.'
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  • Profile picture of the author HelpingYouBeAnExpert
    I usually try to say something congratulations on your investment in ..... but not all the times I to slip up.
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  • Profile picture of the author Mike Ogbin
    Is there any shame when if you say "Thank you for reading my post" or another one like "thank you for replying in my thread"

    This make the members more grateful when you thanking him/her.

    Why not saying " thank you for investing your money and you time in my product" in case they bought your product, this make the buyer more positive to apply what is in your product and open a solid relation will help you in the future and increase the rate that this person could buy another product and products from you.
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  • Profile picture of the author alfid
    You can put whatever you'd like, but I think it is just fine to say thank you for using my product. Customers like to feel valued.
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  • Profile picture of the author Velant
    I think it's absolutely normal to be thankful to people buying your products no matter how great they are and how cheaply you sell them - they help us to do our business and hence we can be nothing but thankful to them, and that's what most sellers feel I believe (at least I do). For some it's also a matter of manners, but to me this is secondary.
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  • Profile picture of the author arirusmiland
    your buyer is your customer,
    they don't care how hard you create your product, they don't care how long & cost takes to complete the product.

    price is relative for everyone,
    Even for $5 , maybe they cannot afford for it for some unlucky people
    its all about seller attitude

    we sell our product on internet, the buyer could be anyone in this planet with different culture.

    for me, I prefer to say "thank you ...." it is common attitude to express our appreciation to buyer with different culture on internet..
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  • Profile picture of the author ejunkie
    Seriously, you don't even want to say a simple thank you to your customers!

    What do all checkout guys at shops (or organizations) ... big or small ... say after you purchase something from them.

    You don't hear them go on an ego trip and say, "Congrats for buying a super awesome product from a super awesome product creator.....'.

    A warm smile and a down to earth thank you is often a better antidote to ivory tower marketing attitudes.

    But hey, to each his own, right?
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  • Profile picture of the author PAKOFFERS
    Looks like you are angry buddy
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  • Profile picture of the author leewiggins
    In an ideal world why doesn't eveybody say them both, all I know is that thank you pages are good for upsells
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  • Profile picture of the author Deepak Media
    Well, I am convinced if you are selling products and services saying thank you would be great. But still, I can't imagine it for a infoproduct or online course.

    Consider you joined Harvard, Stanford or any of the ivy league colleges and on the first day the professor comes and says thank you for joining the college? No! He treats the students in a different way. Completely different way.
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    • Profile picture of the author ShayB
      "Thank you" is, of course, good manners and always appropriate.

      But might I offer a bit of a different view on the "Congratulations" point of view?

      There is such a thing as buyer's remorse, and in certain situations, I think that a congratulations message can be entirely appropriate.

      "Congratulations on taking the first step towards [getting out of debt/losing weight/your new career/learning how to juggle/etc.]"

      It can be a good thing if done correctly. It's not a "congrats on buying my stuff!" but congrats of a different type.
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    • Profile picture of the author R Hagel
      Originally Posted by Deepak Media View Post

      Well, I am convinced if you are selling products and services saying thank you would be great. But still, I can't imagine it for a infoproduct or online course.

      Consider you joined Harvard, Stanford or any of the ivy league colleges and on the first day the professor comes and says thank you for joining the college? No! He treats the students in a different way. Completely different way.
      Actually, YES! In fact, Harvard even thanks you for merely CONSIDERING them as an option. Let me quote:

      Thank you for your interest in Harvard College. We know there are many fine colleges and universities from which to choose, and we are happy that you are looking closely at the exciting opportunities available here in Cambridge.
      The above quote comes from: http://www.admissions.college.harvar...tions_1112.pdf


      So I bet Harvard sends out another thank you for those who actually do choose to attend.

      Becky
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    • Profile picture of the author Mark Singletary
      Originally Posted by Deepak Media View Post

      Well, I am convinced if you are selling products and services saying thank you would be great. But still, I can't imagine it for a infoproduct or online course.

      Consider you joined Harvard, Stanford or any of the ivy league colleges and on the first day the professor comes and says thank you for joining the college? No! He treats the students in a different way. Completely different way.
      There are, it seems to me, fundamental differences in our thinking. For example:

      1. You mention Harvard professors, Steve Jobs, and doctors as if they are above us all so they don't need to say thank you but that we should almost be honored to buy their product, take their class, or have them do a prostate exam on us. I disagree.

      They are people just like you and me and I guarantee that almost everyone of us does something better than them. Even the president says thank you.

      2. You seem to think that online products aren't real or a real business. Very much disagree. Just ask Amazon about the thousands of digital infoproducts they sell daily.

      Until those 2 issues get overcome, we'll just have to keep on disagreeing.

      Mark
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  • Profile picture of the author Steve Wells
    Originally Posted by Deepak Media View Post

    I just see a lot of info products which begin with "Thank you for buying my ebook/wso/video course"

    The author, or seller 'thanks' the customer for doing him a favor by paying him and purchasing his product?

    It should be like - The customer is lucky to get the amazing product for such a price. If a customer pays $10 for an ebook, it should have more than $10 worth of value in it. If the seller really believes in his product, he wouldn't say thank you but the opposite...

    So it should be "Congrats on signing up for this course!" or something like that.

    What say?
    Ummm, what ever happened to genuine honest marketing. Or was there ever such a thing?

    Thanking someone is POLITE, some cultures are not very thankful or do not have much to be thankful for I guess?

    They are doing you a favor by buying your product, without demand, your product no matter how great you perceive it to be, is worthless.
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    • Profile picture of the author madison_avenue
      If your product is exeptional, the buyer will thank you, but I wouldn't feel comfortable in accepting their thanks , if I had not thanked them for buying the products first.

      To put yourself on a par with Harvard University make no sense, you both know(the buyer and seller), that you are not on the the level of Harvard which, can confer degrees, endorsed by the government, Our relationship to our buyers is more akin to partners, they are our business partners and are so on the same level as us. Why wouldn't you thank your business partner?
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  • Profile picture of the author JD Ways
    Thank them with words BUT also thank them by having a great product!
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  • Profile picture of the author Deepak Media
    I am SOLD. Thank you for your replies. I will say Thank You henceforth in my products. Won't argue anymore
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  • Profile picture of the author eman1
    I think that it is just common courtesy to say thank you when a customer decides to invest their hard earned money on one of my products. When I am in the process doing research and producing a new product my goal is always to over-deliver so the value and quality of the product with the bonuses is far beyond the amount of money my customer will invest.
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  • Profile picture of the author andynathan
    My dad always said say thank you, because it was the biggest pet peeve he saw in biz. If you are not saying thanks you are not really a professional in business.
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  • Profile picture of the author Josh Anderson
    I do congratulate my clients on their purchase decision but I also thank them in receipts and other correspondence.

    In fact the specific words of thanks that I use have had a tremendous positive impact on all forms of communication that I have with my clients. I am careful to use it often but not for every piece of communication.

    It is simple and highly effective. I am sure you can come up with your own.
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  • Profile picture of the author tomako
    It is good to say thanks. It's like "thank you for doing business with us/me" instead of other 1.262.456 people.
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  • Profile picture of the author Steadyon
    Originally Posted by Deepak Media View Post

    I just see a lot of info products which begin with "Thank you for buying my ebook/wso/video course"

    The author, or seller 'thanks' the customer for doing him a favor by paying him and purchasing his product?

    It should be like - The customer is lucky to get the amazing product for such a price. If a customer pays $10 for an ebook, it should have more than $10 worth of value in it. If the seller really believes in his product, he wouldn't say thank you but the opposite...

    So it should be "Congrats on signing up for this course!" or something like that.

    What say?

    Saying thank you is just simple manners which is a minimum that should be expected.

    It sure beats some wise ass comment such as:

    "You are one lucky b'stard. I only had 47 digital copies left and you managed to get one. **** man, if you do what I say in the course you will make a fortune and you will do more than thank me. My only gripe with you now Mr Customer is why it took you so long to find me and buy one of my limited edition ebooks. Now if you don't make a bunch of cash don't go blaming me. Oh and by the way, there are no refunds".
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  • Profile picture of the author Stoney
    It feels similar to the phone recording that thanks me for holding. Or the checkout scanner that thanks me for shopping at XYZ store. Sort of perfunctory, but a nice gesture. I also think that anytime someone takes a risk and buys my product, I'd like to thank them for trusting me. Then I over-deliver.
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  • Profile picture of the author Paul Dunstan
    I agree with the idea that you can thank customers (basic manners) and congratulate them on their smart purchase. It is always good to immediately reinforce people's decision. Some people are a bit edgy about having spent money and they need that reinforcement. This also makes it easier to upsell or to promote other offers in the future - the thank you page is often underused. It should also highlight the fact that new offers are coming (that prevents spam requests) and could be used for immediate promotion of other related offers.

    Thanks for starting an interesting debate - congratulations to all who have gained traffic from their links in these posts!

    Paul Dunstan
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  • Profile picture of the author experting facebook
    I think that actually everyone has his own look and his own point of view!
    If some customers believe that "Thank You" is far better than the word "Congratulation", there are some other customers that prefer "Congrats" above "Thanks"
    So everyone has his opinion
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    • Profile picture of the author Lance K
      Originally Posted by experting facebook View Post

      I think that actually everyone has his own look and his own point of view!
      If some customers believe that "Thank You" is far better than the word "Congratulation", there are some other customers that prefer "Congrats" above "Thanks"
      So everyone has his opinion
      Did you really dig up a 2+ year old thread just to tell us that everyone has an opinion?
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      • Profile picture of the author JohnMcCabe
        Originally Posted by Gh0zt View Post

        Saying thank you is basic manners. Being polite and well mannored gets you a long way, in any field. (It's also relatively rare - so many people are rude these days, people like it even more so when they deal with a delightful person).

        But - I take the OP's point - so, perhaps in your ventures you will say both, thank you and congratulations!

        Peace,
        Gh0zt
        I agree. I often use something like "thanks for your business, I really believe you made a great choice."

        Originally Posted by Lance K View Post

        Did you really dig up a 2+ year old thread just to tell us that everyone has an opinion?
        Yes, he did.
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        • Profile picture of the author Lance K
          Originally Posted by Lance K View Post

          Did you really dig up a 2+ year old thread just to tell us that everyone has an opinion?
          Originally Posted by JohnMcCabe View Post

          Yes, he did.
          So then...was it to reopen the debate about manners or to inflate his post count???
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          • Profile picture of the author Karen Blundell
            I disagree with the OP - on every one of my invoices to my clients is a line that says "Thank you for your ongoing business!"

            I believe the more grateful you are, the more you receive .
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    • Profile picture of the author Tim3
      Originally Posted by experting facebook View Post

      I think that actually everyone has his own look and his own point of view!
      If some customers believe that "Thank You" is far better than the word "Congratulation", there are some other customers that prefer "Congrats" above "Thanks"
      So everyone has his opinion
      Congratulations... on failing to look at the date of the original post, and thank you for bumping an ancient thread to the top of the forum, it was really needed.

      Good manners cost... nothing
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      • Profile picture of the author dannyisonline
        A very long conversation for a stuff all people MUST know! It's respect and I guess there's no other way you can ever make your customers feel special by saying thank you. Whatever they did, purchased or just checked/visited, say thank you. Manners!
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  • Profile picture of the author TonyAG
    Same reason retailers train their employees to say "Thank you for shopping with us". It builds trust and loyalty.
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  • Profile picture of the author w13
    Since warrior forum has "thanks button", i'm just used to it, and forget to say thanks personally in words for my buyers. hahaha.

    But i agree with all of you, who say that "thank you words" is such a great manner. And maybe will have great impact to our business.
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  • Profile picture of the author beastwood
    Banned
    I think saying thank you is a bit more proper than saying thank because i find congratulating the buyer as a bit boastful. however maybe, it would be nice to say thank you because you appreciate their desire to buy your product and at the same time congratulating them for making the right choice.
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  • Profile picture of the author Gh0zt
    Saying thank you is basic manners. Being polite and well mannored gets you a long way, in any field. (It's also relatively rare - so many people are rude these days, people like it even more so when they deal with a delightful person).

    But - I take the OP's point - so, perhaps in your ventures you will say both, thank you and congratulations!

    Peace,
    Gh0zt
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  • Profile picture of the author Anonymous Affiliate
    Originally Posted by Digital Deepak View Post

    The author, or seller 'thanks' the customer for purchasing his product

    It should be "Congrats on signing up for this course!" or something like that.

    What say?
    I say it's 100% irrelevant and makes absolutely no difference in your business whatsoever, so stop nitpicking on this kind of small details and focus on more relevant elements of your websites.
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  • Profile picture of the author mojojuju
    I like when a business says "Thank You" or otherwise expresses gratitude. It doesn't matter if it's a small, one person operated business, or a huge retail chain. It's just a very kind gesture that goes a long way and shows some humility.
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  • Profile picture of the author digitalnews
    Its always great to welcome your customers with Thanks.
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  • Profile picture of the author JensSteyaert
    Always say thank you, respect and gratitude goes a long way.
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  • Profile picture of the author sbucciarel
    Banned
    One sounds arrogant and the other sounds polite. I'd rather go for polite and thank the customer for being my customer. It hasn't done me any harm yet.
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  • Profile picture of the author Ryan David
    Originally Posted by Digital Deepak View Post

    I just see a lot of info products which begin with "Thank you for buying my ebook/wso/video course"

    The author, or seller 'thanks' the customer for doing him a favor by paying him and purchasing his product?

    It should be like - The customer is lucky to get the amazing product for such a price. If a customer pays $10 for an ebook, it should have more than $10 worth of value in it. If the seller really believes in his product, he wouldn't say thank you but the opposite...

    So it should be "Congrats on signing up for this course!" or something like that.

    What say?
    It's better than "F-U SUCKER!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!"
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