Warning when buying services from popular WSO

That's pretty lame...I'm assuming you ordered 1-3 articles, which isn't that tough to finish. No email or response at all?

Excellent advice Alan.

I just commented on another service-oriented WSO thread on behalf of a newer Warrior member who was experiencing similar customer service issues. I rarely make comments in WSO threads unless I've a question or am already a customer, but in this case I think it was warranted.

Alan,

You really should submit a support ticket. I know 15 bucks ain't gonna break you, but at least Admin will have that vendor on his watch list. In any case, the support system precipitated a refund for the customer in the other WSO I mentioned.

Alan,

I kind of know you feel; just last Friday I outsourced two websites to a local web designer in my area. Every since that afternoon I tried to email and call him regarding the design and format of how I want my sites made, but he never called me back or email me. So I decided to call one last time today to give him one last chance, or I was going to do a bank charge back. When I called this afternoon he finally picked up, to make a long story short we work things out.

Did you use PayPal? If so you can file a dispute and paypal will refund your money back.

Be careful with that. If you do that I guarantee you that PayPal will flag your account and if you do it more than once they will likely suspend your account.

Also if you have not done so you should probably just post this in the WSO thread where you are having the problems as that would be the most effective place to voice your complaint.

Hi Alan,

I had a similar experience. I ordered 25 articles from one WSO although half the articles were fine it was clear he outsourced the writing for my 3rd niche and did a bad enough job where I had to re-rewrite half those articles.

On top of that he submitted 3 articles using the wrong resource box pointing to a different website when I said not to.

Gee....thanks dude.

Try Articlez.com mate

Great content, great service, and well priced info-articles.

Scott

I got the same problem as you Alan!

My first package was well done by him but the second one didn't deliver.
If I can remember correctly, it's 5-6 months now.

He always reply to me when I PM to him but he just say sorry for late, he'll give me a pack of bonus and etc... But now I didn't get anything from him.

I hate article writing WSO because of this. No guarantee to deliver even he has a great feedback!

Beware!

I ordered a lot of articles here at WSO forum and never have some big problems with writers. The only problem I have was they didn't delivered articles on the time they promised.

Alan (others), if your conclusions (assumptions) as to why this person has refused to respond over 2 months are correct, there are likely some underlying problems that have caused what you're seeing (which I'll touch on below in this post), for now, we don't know what exactlyhas happened so that much of what has been said is conjecture on the part of buyers, for all you know this person might be innocent of these accusations even though no replies have been received. It is possible something else beyond their control (not relating to overwhelming no. of orders etc) has happened.

It's necessary to give the benefit of the doubt and assume they are innocent until proven guilty especially when as you say they delivered brilliantly the first time round.

In any case, to avoid this kind of thing happening again and again, I seriously think it's necessary for WSO posters to set reasonable LIMITS per WSO or even ANY project. The solution here IF the service provider got overwhelmed is to have sensibly LIMITED no. of orders to what they can reasonably/perfectly handle.

Also another piece of advice is to get some assistance, if ever you think your business needs it. Hire someone at least part-time to answer emails and follow up with customers.

Many tend to make money here only to spend it elsewhere instead of growing their business in all areas with what they are making. Part of the problem also though is all these prices you guys are mentioning are so small that they can hardly cover basic expenses much less help the owner expand and better cater to you.

It's not anyone's fault except those who let themselves fall into these traps.

If someone is charging a buck for something worth $10 or $20 at least, and they have no limits and just two arms, 2 eyes, 2 ears and one nose, they really are over-stretching already.

The fact is too many people are cutting corners underpricing themselves to death or paying peanuts and always still expecting expert results, fact pay peanuts you get monkeys jumping in to serve you, read this post: http://www.warriorforum.com/main-int...alk-today.html

And before you compare one man businesses that charge peanuts to big businesses that do the same, think on it and the answer will be clear, more hands equals a bigger edge.

Maybe if we all encouraged a better pricing structure we would have less people rushing to buy from one person who then gets overwhelmed and under delivers because of it.

There's more to say but the point should be pretty clear already.

Just to clarify, not blaming Alan for anything, just trying to reason out why you may have gotten burned and suggest ways we can all help make sure this ceases to happen.

I sincerely pray the day will come when people who charge too low will be ignored by buyers here because they know the quality of product, service or customer service may be directly tied to their pricing... I eagerly wait to see when prices are set sensibly once again. It will change A LOT of things for the better--even and especially for the buyers.

Cheers,

Kunle Olomofe

You are right. Don't believe everything you see in WSO. I am a bit better than you, I got my refund. It's for copywriting and more expensive.

Good and reliable writers are pure gold. When I find one I try to keep them busy.

I ordered 20 articles from a WSO recently, based on testimonials and early feedback posts.

what I received was 10 that were well written, but not aimed at the target market I requested them for, and so useless to me. Another 6 were absolutely fantastic quality, 1 was a cut-and-paste job and the remaining 4 were fluent gibberish!

A 30% hit rate is not what I consider good service. A months down the road I still haven't had my order satisfactorily resolved - rewrites were promised and not delivered.

-Mark.

I have seen more than once (not on WF, though) where a writer just seems to disappear and everyone posts that they are waiting for articles, and then after a few weeks they re-appear and claim to have been in a horrible accident. Now, maybe some are being truthful, but how often could this actually happen. Very amusing - I should have bookmarked the threads.

The lack of customer service is what is inexcusable. I could see a writer getting in over their head with a WSO, but communication is absolutely necessary.