Aren't you frustrated...

Joseph Robinson

Banned 12 years ago

People do that? Must be a new scam :rolleyes:.

That kind of morning on the forum, huh guys)

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locke815 12 years ago

Originally Posted by Joseph Robinson

People do that? Must be a new scam :rolleyes:.

That kind of morning on the forum, huh guys)

Indeed I think it's a new scam. Most people will go through all the orders then only ask for CC details.
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- Walter Parrish 12 years ago
  
  lol
  
  I don't have a problem with it, but there was one on the WF where I went through the process before hand name / email and then read the fine print to find out that I didn't want the product, so I didn't but the guy tossed me on his list and started sending like 10 wso offers per day lolol. I've had a few crazie experiences with sellers on here. oh, and I won't even mention buying plr where you are a buyer and then the ja won't approve you to offer their wso to your lists.
  
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- Joseph Robinson Banned 12 years ago
  
  Originally Posted by locke815
  
  Indeed I think it's a new scam. Most people will go through all the orders then only ask for CC details.
  
  Woosh
  
  Right over your head there, huh? The eye roll was there for a reason .
  
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  tylerjaysen 12 years ago
  
  What.....? This isn't a scam folks....
  
  Lets say you bought a product...then after buying via paypal or whatever..you are then re-directed to a page to enter your user name and password...uummm...yeah it's so you can log into the members area....
  
  Is this what you're referring to? Or am I missing something. BTW...you sound as if you had a bad day...and weren't happy with a recent product purchase?
  
  Also, many product owners do that....ask you to opt in again...so that you're now put on a "buyers" list. Which we all know that.....those that buy from you once.....usually will buy from you again.
  
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  drmahir 12 years ago
  
  You are right, it is FRUSTRATING.
  
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ryanmilligan

Banned 12 years ago

I've never seen that done before - I'm pretty sure it would be illegal after you actually making a payment, so if it has happened to you I would report it to the hosting company and try to get the site shut down.

It's a long shot, buy hey, you never know.

It's not fair how us ethical marketers can't have nice things because there are always people looking to make a quick buck.

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R Hagel

12 years ago

I've heard (but I can't personally confirm) that PP frowns on that practice.

In general: unless it's clearly disclosed before hand that people need to "register" or otherwise join a list before they can get access to the product they've already paid for, that's not cool.

Becky

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Andy Fletcher

12 years ago

Originally Posted by R Hagel

I've heard (but I can't personally confirm) that PP frowns on that practice.

In general: unless it's clearly disclosed before hand that people need to "register" or otherwise join a list before they can get access to the product they've already paid for, that's not cool.

Becky

It entirely depends on the context of the registration.

If I'm selling an ebook where registering is completely unnecessary and it's just to get marketing details then PayPal look on it in a very dim light.

If I'm selling access to a membership site or SaaS where there's an account involved then registration is expected and entirely acceptable.

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NetMan 12 years ago

Originally Posted by Andy Fletcher

If I'm selling access to a membership site or SaaS where there's an account involved then registration is expected and entirely acceptable.

What is "acceptable" should only be acceptable from the CUSTOMERS' point of view. If the selling system is not done correctly it becomes a frustrating experience for the customer to be forced to register AFTER the sales process have been completed. Whatever registration that is required, to access a product download or a membership site, should be completed DURING the sales process when your system IS well done.

Andre
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Thomas W

12 years ago

Hey this method works.. lol

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NetMan 12 years ago

Originally Posted by Thomas W

Hey this method works.. lol

WORKS... ???

What do you mean?
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Weedy92

12 years ago

Haven't really seen that beening used, but are you talking about eCommerce sites.. Most of them want you to enter your personal information, and then you'll have to pay after, kind of frustrating if it's just a small purchase.. But that information is excellent for future marketing efforts so I can see it's value.

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FredBeers

12 years ago

I'm really surprised by this thread.

makes me feel old.....

when its a membership site, its completely logical. Even a hosted content style membership site.

But even if its a simple download after purchase, being supposed marketers as we claim... whats wrong with a guy segmenting his list? Geesh!

If you don't actively differentiate your cold prospects, cold leads, warm leads, buyer leads, customers, frequent customers, clients, or students. You are shooting your business in the foot.

On the other hand. Taking a prospect through "hoops" is sometimes neccessary to qualify your prospect. We qualify in our copy and in our process. This is part and parcel to getting quality customers and building a long term profitable business.

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wfhblueprints

12 years ago

I reckon the moany marketer brigade is out in full force. Personally putting any product behind a registration system makes sense to keep it away from prying eyes.

Personally if a product owner makes me jump through hoops like a dolphin in seaworld just to buy the product....then I'd be frustrated, but it wouldn't bother me once I'd paid up...

But I could be wrong

Regards

Chris

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Joseph Robinson Banned 12 years ago

Originally Posted by wfhblueprints

I reckon the moany marketer brigade is out in full force.

Same thing I was thinking, pretty much. This topic has been brought up before, turned into a whine-fest, and got shut down.
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NetMan

12 years ago

Originally Posted by wfhblueprints

I reckon the moany marketer brigade is out in full force. Personally putting any product behind a registration system makes sense to keep it away from prying eyes.

Besides the point a little :rolleyes:

Andre

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NetMan

12 years ago

Originally Posted by FredBeers

I'm really surprised by this thread.

makes me feel old.....

when its a membership site, its completely logical. Even a hosted content style membership site.

But even if its a simple download after purchase, being supposed marketers as we claim... whats wrong with a guy segmenting his list? Geesh!

If you don't actively differentiate your cold prospects, cold leads, warm leads, buyer leads, customers, frequent customers, clients, or students. You are shooting your business in the foot.

On the other hand. Taking a prospect through "hoops" is sometimes neccessary to qualify your prospect. We qualify in our copy and in our process. This is part and parcel to getting quality customers and building a long term profitable business.

There's NO logic at all in this process, all should be done DURING the sales process. There's no need to "Taking a prospect through "hoops"" when one care and take necessary actions to do things properly.

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Black Hat Cat

Banned 12 years ago

Originally Posted by FredBeers

I'm really surprised by this thread.

makes me feel old.....

when its a membership site, its completely logical. Even a hosted content style membership site.

But even if its a simple download after purchase, being supposed marketers as we claim... whats wrong with a guy segmenting his list? Geesh!

Nothing is wrong with it, but some folks need a reason to whine, and this is as good a reason as any.

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Alexa Smith

Banned 12 years ago

Originally Posted by Weedy92

Haven't really seen that beening used, but are you talking about eCommerce sites.. Most of them want you to enter your personal information, and then you'll have to pay after, kind of frustrating if it's just a small purchase.. But that information is excellent for future marketing efforts so I can see it's value.

That's not a problem, Harvey. At least you know beforehand, and can choose whether to buy, on that basis. You're not being misled.

But it's a big, big problem when someone sells you something, you pay, and then only after you've paid he effectively says "No, no, no ... excuse me, not so fast with the download/access: there's no access to this product/service you've already paid for without jumping through these additional hoops as well".

That's varying the terms of sale after payment.

PayPal thinks that's a big, big problem, too. And on this point, they're right.

Marketers who think that this is a reasonable way to behave might want to stop and ask themselves why PayPal is closing accounts over this. And in this instance, it's not just that they're being bloody-minded about it.

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Lisa RRB 12 years ago

I thought the proper way is to make people register before they paid? That way you know what you are getting into before PayPal is brought into the equation. :confused:
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- Alexa Smith Banned 12 years ago
  
  Originally Posted by Lisa RRB
  
  I thought the proper way is to make people register before they paid?
  
  I can't even see anything wrong with making them register after they pay, as long as you tell them before they pay that that's the process so that you're not trying to fool them, and they can see you're not trying to fool them.
  
  It's not about when you make them do it.
  
  It's about whether you change what they're obliged to do after payment without having told them before payment.
  
  It's a simple, contractual matter.
  
  It's pretty much black and white, actually. The thing that surprises me, about once a month ,when this subject comes up here, is that there's always so much discussion in it. On a personal note, it's also kind of unusual for me to be "on PayPal's side" over an apparently contentious point, but I really am, with this one.
  
  I do think Daniel makes a good point above, though: it's not worth getting steamed up over it. I agree that it's annoying, and wrong, and that they shouldn't do it, but it's probably better just to tolerate it and then tell them politely but firmly afterwards that you didn't appreciate it, and why.
  
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  Lisa RRB 12 years ago
  
  In essence I agree with you Alexa. I simply need to know what I'm paying for before I buy it and I'm okay.
  
  If I buy your WSO which happens to be a pdf report on something that's all I want. I don't necessarily want to be added to your email blast list. Actually most of the time I buy stuff with emails that I never check. Chances are you will weed me out of that list eventually.
  
  This is what I do as a buyer. Thankfully most buyers don't have this stance or we would all be in trouble.
  
  I've actually found be upfront with people gets you good sales. I used to sell wedding dresses in real life. I'll be honest it's not easy working with other women but I found being honest to them was the best thing. Not being cruel but honest. You want to look good on your wedding day after all! Certain dresses just don't do well on certain body types. :p
  
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onSubie

12 years ago

That's like every WSO. Buy the product, go to the download page and ...

"Please Opt In to receive your purchase"

Many people complain about this.

Mahlon

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Alexa Smith

Banned 12 years ago

Originally Posted by NetMan

When some idiots sell you some products online, they make you go through some hops to buy, you give your email, credit card &/or Paypal credentials you pay and THEN YOU NEED TO REGISTER (???) to get your product(s) ???

If they do that and use PayPal for the transaction, there goes their PayPal account.

Typically, even for a "first offense": it takes only one (verified) complaint to PayPal that they've tried to vary the conditions of sale after payment to lose their account.

But what a way to try to do business, anyway!

:p :rolleyes:

I don't necessarily mind a compulsory opt-in as part of the deal as long as the seller tells me that before I pay. But to do so afterwards is simply idiotic: there just isn't a more polite word for it.

I admit that I've never actually reported anyone to PayPal for it, and I certainly don't intend to, but I do think people who try to do business that way would be very well advised to have a serious think about their "conditions of sale", whether they're fundamentally being honest or dishonest with their customers about them before payment, and what sort of impression they're creating.

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NetMan

12 years ago

It is getting even WORSE...

After registration the idiot now tells me "an email on its way"... DUH! I still have not accessed the products and now I MUST yet wait for an email? And what if the email doesn't come?

No, there's NO link to a support desk either... when I say idiot I mean it...

Regards,

Andre Foisy

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Daniel Evans

12 years ago

Originally Posted by NetMan

It is getting even WORSE...

After registration the idiot now tells me "an email on its way"... DUH! I still have not accessed the products and now I MUST yet wait for an email? And what if the email doesn't come?

No, there's NO link to a support desk either... when I say idiot I mean it...

Regards,

Andre Foisy

Take a breather and don't let things get to you because ultimately whilst you're pissed at a products delivery (and the seller) it's less likely that you're going to forge on to make it benefit you.

Accept that some people will do things differently, annoyingly sometimes, drop a friendly email with some contructive advice and just rock on. It's just not important enough to dedicate your time to complaint rather than positive action.

Daniel

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Riter Ric

12 years ago

Definitely very frustrating

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FIERCE IM

12 years ago

waooh

I've never seen that. I thought you have to register then pay. Because when you pay they have almost all the information they need (email, address.....). So what the point to register again after paying

May be some kind of co-registration email, but its optional...

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Daniel Evans 12 years ago

Originally Posted by FIERCE IM

So what the point to register again after paying

To segment buyers into a "buyers" list.

The first is an order, the second is an opt-in.
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ebtek

12 years ago

talk about leaving a bad taste in someone's mouth!

if they are buying/downloading a quality product of yours already, i would think efforts would be better spent getting them to signup or join your forum after they're already a fan. maybe offer another smaller freebie product...behind the velvet ropes that is a membership to the forum, a week or so after they've been using the product they bought...no?

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tonecarole

12 years ago

Didn't really viewed that beening used, but are you talking with regards to eCommerce internet sites.. Most of which want one to enter your very own information, and then you need to pay right after, kind regarding frustrating if it's just a smaller purchase.. But in which information is extremely good for upcoming marketing efforts therefore i can see it's importance.

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Paul Myers 12 years ago

On the other hand. Taking a prospect through "hoops" is sometimes neccessary to qualify your prospect.

Marketspeak 101: Once they've bought, they are no longer a 'prospect.'
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IMSince2003

12 years ago

I've seen this with WSOs and I find it irritating. I use DAP and OptimizePress so my WSO process creates your login credentials and emails them to you without any intervention on your part. That's how it should be if you create a member's only area for protected content access. Just my opinion.

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Jeffery

12 years ago

My sales process does all of this and is explained before payment.

Summary

1) Customer pays

2) Customer receives email with link to download the digital product and:

a. Customer receives invitation to access the Membership that also has the product available to download in their personal account.

b. Customer is informed that they will also be automatically added to the 'customer forum' and to login with the same Username and Password for the Membership Site (optional).

c. Links to Support and Bonuses if any are also included.

3) Customer is invited to opt-in to a list that only applies to product updates and special offers that compliment the product, but are not necessary.

Conclusion

Customers actually like the process and have complimented us many times. We appreciate it because it is all automated.

No one receives any email from us after the payment and delivery is complete unless they decide to opt-in themselves. Everyone does opt-in though. Otherwise they won't receive advance notice of discounts, etc.

Jeffery 100% :-)

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