Aren't you frustrated...

by 35 replies
42
When some idiots sell you some products online, they make you go through some hops to buy, you give your email, credit card &/or Paypal credentials you pay and THEN YOU NEED TO REGISTER (???) to get your product(s) ???

Yet, idiots' proof technologies exists...

Regards,

Andre Foisy
#main internet marketing discussion forum #frustrated #product launch #products purchase
  • Banned
    People do that? Must be a new scam :rolleyes:.

    That kind of morning on the forum, huh guys)
    • [ 1 ] Thanks
    • [1] reply
    • Indeed I think it's a new scam. Most people will go through all the orders then only ask for CC details.
      • [2] replies
  • Banned
    I've never seen that done before - I'm pretty sure it would be illegal after you actually making a payment, so if it has happened to you I would report it to the hosting company and try to get the site shut down.

    It's a long shot, buy hey, you never know.

    It's not fair how us ethical marketers can't have nice things because there are always people looking to make a quick buck.
  • I've heard (but I can't personally confirm) that PP frowns on that practice.

    In general: unless it's clearly disclosed before hand that people need to "register" or otherwise join a list before they can get access to the product they've already paid for, that's not cool.

    Becky
    • [1] reply
    • It entirely depends on the context of the registration.

      If I'm selling an ebook where registering is completely unnecessary and it's just to get marketing details then PayPal look on it in a very dim light.

      If I'm selling access to a membership site or SaaS where there's an account involved then registration is expected and entirely acceptable.
      • [ 2 ] Thanks
      • [1] reply
  • Hey this method works.. lol
    • [1] reply
    • WORKS... ???

      What do you mean?
  • Haven't really seen that beening used, but are you talking about eCommerce sites.. Most of them want you to enter your personal information, and then you'll have to pay after, kind of frustrating if it's just a small purchase.. But that information is excellent for future marketing efforts so I can see it's value.
    • [2] replies
    • I'm really surprised by this thread.

      makes me feel old.....

      when its a membership site, its completely logical. Even a hosted content style membership site.

      But even if its a simple download after purchase, being supposed marketers as we claim... whats wrong with a guy segmenting his list? Geesh!

      If you don't actively differentiate your cold prospects, cold leads, warm leads, buyer leads, customers, frequent customers, clients, or students. You are shooting your business in the foot.

      On the other hand. Taking a prospect through "hoops" is sometimes neccessary to qualify your prospect. We qualify in our copy and in our process. This is part and parcel to getting quality customers and building a long term profitable business.
      • [3] replies
    • Banned
      That's not a problem, Harvey. At least you know beforehand, and can choose whether to buy, on that basis. You're not being misled.

      But it's a big, big problem when someone sells you something, you pay, and then only after you've paid he effectively says "No, no, no ... excuse me, not so fast with the download/access: there's no access to this product/service you've already paid for without jumping through these additional hoops as well".

      That's varying the terms of sale after payment.

      PayPal thinks that's a big, big problem, too. And on this point, they're right.

      Marketers who think that this is a reasonable way to behave might want to stop and ask themselves why PayPal is closing accounts over this. And in this instance, it's not just that they're being bloody-minded about it.
      • [ 1 ] Thanks
      • [1] reply
  • That's like every WSO. Buy the product, go to the download page and ...

    "Please Opt In to receive your purchase"

    Many people complain about this.

    Mahlon
    • [ 1 ] Thanks
  • Banned

    If they do that and use PayPal for the transaction, there goes their PayPal account.

    Typically, even for a "first offense": it takes only one (verified) complaint to PayPal that they've tried to vary the conditions of sale after payment to lose their account.

    But what a way to try to do business, anyway! :p :rolleyes:

    I don't necessarily mind a compulsory opt-in as part of the deal as long as the seller tells me that before I pay. But to do so afterwards is simply idiotic: there just isn't a more polite word for it.

    I admit that I've never actually reported anyone to PayPal for it, and I certainly don't intend to, but I do think people who try to do business that way would be very well advised to have a serious think about their "conditions of sale", whether they're fundamentally being honest or dishonest with their customers about them before payment, and what sort of impression they're creating.
    • [ 2 ] Thanks
  • It is getting even WORSE...

    After registration the idiot now tells me "an email on its way"... DUH! I still have not accessed the products and now I MUST yet wait for an email? And what if the email doesn't come?

    No, there's NO link to a support desk either... when I say idiot I mean it...

    Regards,

    Andre Foisy
    • [1] reply
    • Take a breather and don't let things get to you because ultimately whilst you're pissed at a products delivery (and the seller) it's less likely that you're going to forge on to make it benefit you.

      Accept that some people will do things differently, annoyingly sometimes, drop a friendly email with some contructive advice and just rock on. It's just not important enough to dedicate your time to complaint rather than positive action.

      Daniel
      • [ 2 ] Thanks
  • Definitely very frustrating
  • waooh

    I've never seen that. I thought you have to register then pay. Because when you pay they have almost all the information they need (email, address.....). So what the point to register again after paying

    May be some kind of co-registration email, but its optional...
    • [1] reply
    • To segment buyers into a "buyers" list.

      The first is an order, the second is an opt-in.
  • talk about leaving a bad taste in someone's mouth!

    if they are buying/downloading a quality product of yours already, i would think efforts would be better spent getting them to signup or join your forum after they're already a fan. maybe offer another smaller freebie product...behind the velvet ropes that is a membership to the forum, a week or so after they've been using the product they bought...no?
  • Didn't really viewed that beening used, but are you talking with regards to eCommerce internet sites.. Most of which want one to enter your very own information, and then you need to pay right after, kind regarding frustrating if it's just a smaller purchase.. But in which information is extremely good for upcoming marketing efforts therefore i can see it's importance.
    • [1] reply
    • Marketspeak 101: Once they've bought, they are no longer a 'prospect.'
      • [ 1 ] Thanks
  • I've seen this with WSOs and I find it irritating. I use DAP and OptimizePress so my WSO process creates your login credentials and emails them to you without any intervention on your part. That's how it should be if you create a member's only area for protected content access. Just my opinion.
  • My sales process does all of this and is explained before payment.

    Summary

    1) Customer pays

    2) Customer receives email with link to download the digital product and:

    a. Customer receives invitation to access the Membership that also has the product available to download in their personal account.

    b. Customer is informed that they will also be automatically added to the 'customer forum' and to login with the same Username and Password for the Membership Site (optional).

    c. Links to Support and Bonuses if any are also included.

    3) Customer is invited to opt-in to a list that only applies to product updates and special offers that compliment the product, but are not necessary.

    Conclusion

    Customers actually like the process and have complimented us many times. We appreciate it because it is all automated.

    No one receives any email from us after the payment and delivery is complete unless they decide to opt-in themselves. Everyone does opt-in though. Otherwise they won't receive advance notice of discounts, etc.

    Jeffery 100% :-)

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    When some idiots sell you some products online, they make you go through some hops to buy, you give your email, credit card &/or Paypal credentials you pay and THEN YOU NEED TO REGISTER (???) to get your product(s) ??? Yet, idiots' proof technologies exists...