Outsourced Support and Sales Chat
Dear Fellow Warriors,
I am getting ready to launch a new product and am concerned about the burden of support volume. I want to provide great customer support, have it be scalable, and not break the bank. I don't want to hire someone full time, plus, in today's 24/7 world I'd need three people to provide round-the-clock chat support, so outsourcing seems like a good option.
If any fellow Warriors have experience with outsourced technical support and / or outsourced live chat service, I would love to hear about it. I've done the usual searches but some actual experiences and insights from the field would really help me in choosing the best provider(s).
I hope that this thread might be useful for other people who are considering outsourcing these services as well. If this has already been addressed I apologize but I took a quick look on the forum and did not see anything recent about it.
Thanks in advance for responding!
I am getting ready to launch a new product and am concerned about the burden of support volume. I want to provide great customer support, have it be scalable, and not break the bank. I don't want to hire someone full time, plus, in today's 24/7 world I'd need three people to provide round-the-clock chat support, so outsourcing seems like a good option.
If any fellow Warriors have experience with outsourced technical support and / or outsourced live chat service, I would love to hear about it. I've done the usual searches but some actual experiences and insights from the field would really help me in choosing the best provider(s).
I hope that this thread might be useful for other people who are considering outsourcing these services as well. If this has already been addressed I apologize but I took a quick look on the forum and did not see anything recent about it.
Thanks in advance for responding!
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- WhiteChocolateWhiteChocolate
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- John Jonas Phil VAJohn Jonas Phil VA
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SignatureHire a Filipino virtual assistant and make your business better through outsourcing.- WhiteChocolateWhiteChocolate
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