It's too early to get discouraged! Forget the refund and move on!

Evan, if there's anything that I've learned with being online since 1999 is that you shouldn't get discouraged AND it's way too early to change the product.

I didn't build my first list until around 2001 and I didn't make any sales until my list hit over 500. I learned from a guy named Jimmy D. Brown and once I learned his e-mail marketing and list building system, I began making sales.

This is business and these are just SMALL obstacles to whatever your ultimate goal is going to be.

Don't get discouraged, just make sure that you're focusing on:

* Your offer
* Your traffic
* Your conversions

RoD

Making a sale off a list of only 100 is damn good.

I would regard this as a success. Like others have said, it's way too early to switch products. Stick to it and if you see a common 'refund' theme THEN move on. You could have just had a 'forever miserable' buyer

~ Mateen

That sucks, no doubt.

No reason you can't test more than one.

Just don't give up this early as you may have just hit the law of large numbers in a bad spot.

This being a Clickbank product, you can check the refund percentage for the product at CBEngine. It looks something like this screen shot. Although, one sale is not enough data if the product otherwise checks out. Here is an example of a very bad refund rate.

well go into clickbank and see what they have down for the refund rate, its in there just cant remember where.

But the answer is no you should not be discouraged.

Hi Evan,
Same thing happened to me - and I'd been driving traffic which seemed like forever.

Don't get discouraged. If you're happy with the product, stay with it. It all a numbers game!

I guess I will stick with this product for now...Otherwise I will switch to a different product if I notice many people are getting refunds

If you made a sale in 100 you are right where you need to be. So you really can't judge till you have a few refunds.

I sort of quit clickbank though, I don't like there pay schedule and jvzoo and warriors i can get instant, I really like that lol.

I understand that feeling guy, but you need to remember this fact
Info product (ebook example) is s**k! So many people out there are bad enough to make purchase and they know exactly the refund policy with no question asked by Clickbank. So get avoid of Info product and many IM e - course!

You should try other niche NOT related to IM! such as health, beauty, pet,...

Don't let get discouraged.

Collect more leads for more sales.

100 leads for 1 sales is good!

To make the next sales, you need new 100 leads.

10 sales - 1,000 leads.

Don't let it get you down. It happens. The key is to keep building and pay attention to the needs of your list members. Treat them like family. When you help people get what they want, they'll help you get what you want. That's how it works.

You should not be discouraged at all. This should motivate you because you got a "sale" which is good. Sure it got refunded but this will happen to everyone at some point.

You should continue to build your list and follow up with them consistently. If you are going to get a lot of refunds for this product, then you should look for other products that have a low refund rate.

I was responding to the post by hustlinsmoke

The CBEngine figure is calculated from Marketplace data over the previous 12 weeks and does not taken into account the following possibilities

* the commission rate may have changed

* the price may have changed

* most important, the vendor account does not necessarily represent one item (up to 500 items are allowed)

You're still in the testing phase. It's OK! Try different vendors in the niche and find the best quality one with the best combination of revenue AFTER refunds.

You shouldn't be discouraged at all ... just go back out there, test some more and you'll make another sale that won't get refunded. Like you said, it's part of business sometimes, you just have to keep on pushing through.

Do not be discouraged...that is business, particularly in the IM space. If little stuff like that discourages you, then prepare for a long journey of pain and frustration. Let that type of stuff fire you up to work harder, take more action, and grow!

Too early to change product....WAY WAY too early yes

Shocking - someone refunded a Clickbank product.

Move to a non money making niche for lowest refunds. They will be very high in Clickbank for the mm niche. Much higher than if you sell elsewhere because they make it so easy.

Congratulations on building a list AND making a SALE! There are more where that came from

Refunds are part of the game.... keep moving forward..

This is a business.

Keep going mate.

You don't really have the data to make that judgement call just yet, one sale.

Something I heard - once upon a time - was people giving out bonuses after (say 60 days) to encourage people not to refund (if they were refunding for the sake of being a douche).

Of course it only works if the CB product was good in the first place

Sure this is discouraging but don't get de-motivated at least you made a sale
This means it worked for you, push it for a while if this works then take it to next level, if not move on to next product

Hi, Evan, Never Get Disappointed. Its a part of life. The more you failure, the more you will learn and that will lead you to the success. Cheer Man

If you really need strangers to tell you "don't be frustrated"... then you're gonna have a lot more problems down the road than just refunds.

-RS

Don't get discouraged. Focus on the fact that you made a sale and forget about the refund. Clickbank is notorious for having products that have a high refund rate. I stopped promoting Clickbank products 2 years ago for this exact reason. Now I only promote JVZoo, WSOs, RapBank & Payspree products and I very rarely have a refund.

Of course, at this stage in the game I pretty much know what my list wants and also I have the financial means to buy the product before I promote it to my list, so that may drive down refunds. Overall, though, you will see more refunds with Clickbank products.

The point is that it wasn't your fault and it probably wasn't the product you were promoting, either. There are a lot of people who know they can buy a Clickbank product and get their money back a few days later and unfortunately, a lot of people take advantage of this.

The bottom line is that making a sale with a list of only 100 subscribers is awesome. You're doing it right. Just keep moving forward and shrug off this refund!

Sorry to hear that!!

Historically, I have like a 15% refund rate on Clickbank.

JVzoo is much lower! (Warrior Plus is too).

I haven't put much thought into why that is, but I bet other affiliates/vendors can concur with my findings.

Food for thought... Diversification is never a bad plan.

Thanks for the advice everyone...It is much appreciated...I always come back to the warrior forum to get re-focused and motivated, you warriors have always been willing to help and that's why I love this community!

Much respect,

Evan

At least you got a sale. You are doing something right. You can't be blamed for poor product quality.

No need to be Discourged...

Many people on buy products from ClickBank an because majority of them are information products they simply ask for refund and get the product for free.
This is the way people get free ebooks here.
You shoudn't be discouraged but try to succeed.
I think you should try Amazon Associates as there are no such issues there!

I know the feeling friend. It's happened to me too but the real struggle is trying to reach the $100 payment threshold to release the cheque. God help us

I'm pretty sure that I got my first ever Clickbank sale refunded as well. No big deal in the long run. You just have to go through it and grow your skin a little thicker each refund you get.

With this industry and selling electronic products you have to accept people will order sometimes and then want a refund it's just unfortunate it was your first sale. Don't be discouraged get back on it, work harder, get more sales to make up for those that will inevitably drop off. Might also be worth checking the product your promoting, and particularly the refund rate on it.

you should look at this as a good thing that means that from only a list of 100 people you managed to get a sale. Shows that your funnel works which is the 1st step. Now all you have to do is increase the numbers. Don't get discouraged keep pushing on!!

Thanks everyone...I have been driving more and more traffic to my squeeze page via Youtube, my blog and PPC traffic and am getting more subscribers and clicks on my affiliate links than I ever have, I know I am on the right track...I just have to keep testing and tweaking and scale on what is working...Thanks for the support y'all!

Evan

Refunds are a bitter reality in IM that you have to accept, mostly it's not that product is bad but you'll see many people doing this, you should not be discouraged and move on for your next sale.

Carry on doing what you're doing. Just make sure you retain your integrity. I was interested in doing a joint venture with an IM guy but the latest email he sent out to his members was plugging a really misleading thing that could easily have lead to his list being shut down.

And on the subject of refunds - just grant them (if you're a vendor). I'm in dispute with a well known dot com because they've refused to honour their 100% satisfaction guarantee. I've had to file a PayPal dispute, and I spent the whole afternoon posting bad reviews. Don't permanently damage your online presence for the sake of $20.

It hurts. I had to refund someone and moved on.

Hang in there and try not to be impatient. That same thing happened to me only it wasn't a clickbank product, it was an affiliate product. Just like you, I was excited to make the first sale but, the next day, it was refunded. I have since switched products in my funnel and it's much better. This particular product was in my funnel for about 6 months.
Testing and tweaking is the game we can never stop playing.
Good luck,
Geri