Dealing with non-techy prospects

Daniel Evans · 13th Jan 2013, 05:53 PM

As a matter of interest, to those who sell mobile sites over the telephone, how do you deal with non techy prospects. i.e:

* Those who have a website but have lost touch with webmaster / don't know passwords etc...

How do you overcome this complication to make the process as pain free as possible and simple for the client?

flash3435 · 13th Jan 2013, 10:03 PM

I think if you can sell yourself, your company and the urgency of finding a solution, then they should be willing to go through the process of finding the required info.

What you should be doing is making the process as painless for them as you can, by trying to handle as much of the process by yourself. Eg. Figuring out who their website hosting company is and who they should be contacting to reset the passwords etc. Maybe even write out the email yourself so they just have to send it?

cnckevin · 13th Jan 2013, 10:59 PM

I try to make it as easy as possible. Typically I try to do any editing on my end, if they are learly of this then I do a webinar so they can watch what I do on their server.

The only issue of run into is webmasters not wanting to release any information and telling the client that they can do this without involving me. Luckily I have a great product and this has never worked but it does happen from time to time.

Daniel Evans · 14th Jan 2013, 01:23 PM

Originally Posted by cnckevin

The only issue of run into is webmasters not wanting to release any information and telling the client that they can do this without involving me.

Yeah, that's a point I was actually going to include in my post.

Thanks for your input.

MobileMarketingMogul · 15th Jan 2013, 09:27 AM

If they are struggling with passwords then i would just create a video that shows them step by step how to find the passwords that you are looking for to get going with the sale

13th Jan 2013, 05:53 PM	#1
Daniel Evans VIP Warrior War Room Member Join Date: 2011 Location: United Kingdom Posts: 3,589 Thanks: 3,078 Thanked 2,279 Times in 1,276 Posts Blog Entries: 16	Dealing with non-techy prospects Share on: As a matter of interest, to those who sell mobile sites over the telephone, how do you deal with non techy prospects. i.e: * Those who have a website but have lost touch with webmaster / don't know passwords etc... How do you overcome this complication to make the process as pain free as possible and simple for the client?

13th Jan 2013, 10:03 PM	#2
flash3435 Warrior Member Join Date: 2012 Location: Taichung, Taiwan Posts: 15 Thanks: 0 Thanked 1 Time in 1 Post	Re: Dealing with non-techy prospects Share on: I think if you can sell yourself, your company and the urgency of finding a solution, then they should be willing to go through the process of finding the required info. What you should be doing is making the process as painless for them as you can, by trying to handle as much of the process by yourself. Eg. Figuring out who their website hosting company is and who they should be contacting to reset the passwords etc. Maybe even write out the email yourself so they just have to send it?
	How to Make iPhone Apps: App Development, Outsourcing and Marketing Tips.

13th Jan 2013, 10:59 PM	#3
cnckevin Active Warrior War Room Member Join Date: 2012 Location: Illinois Posts: 74 Thanks: 7 Thanked 11 Times in 11 Posts	Re: Dealing with non-techy prospects Share on: I try to make it as easy as possible. Typically I try to do any editing on my end, if they are learly of this then I do a webinar so they can watch what I do on their server. The only issue of run into is webmasters not wanting to release any information and telling the client that they can do this without involving me. Luckily I have a great product and this has never worked but it does happen from time to time.

15th Jan 2013, 09:27 AM	#5
MobileMarketingMogul mobilemarketingmogul.com War Room Member Join Date: 2013 Posts: 79 Thanks: 14 Thanked 14 Times in 11 Posts	Re: Dealing with non-techy prospects Share on: If they are struggling with passwords then i would just create a video that shows them step by step how to find the passwords that you are looking for to get going with the sale