HVAC Leads and Cold Calling

15 replies
Hi fellow warriors.
I ran my own offline business a few weeks ago.
I am doing HVAC (Air duct cleaning, dryer vents, chimney sweep).
For now, I am getting only 2-3 customers a week from Yelp, Adwords and Bing.
As per my research, other companies buy leads and just cold calling them.
Just want your opinion, how can I promote this business locally?
How can I get a list of people to call and offer my services? Where can I buy leads?

Help Please!

Thank you!
#calling #cold #hvac #leads
  • Profile picture of the author ewenmack
    Find 5 other non competing businesses who would like
    to reach and advertise their services to the same homes as you.

    You all share in a 6.5 x 11-inch postcard.

    They get a great rate, a lot less than going solo.

    They cover the printing and postage costs.

    You ride along for free.

    Best,
    Ewen
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  • Profile picture of the author Michael Nguyen
    Why don't you scale AdWords?
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    • Profile picture of the author savidge4
      Originally Posted by Michael Nguyen View Post

      Why don't you scale AdWords?
      In a local marketspace this would be bad advice... You want success in attracting new clients in most any trade? You need to be in the 3 pack end of story.

      I dont know if you have looked ata local google listing for " Hvac ", but most of the listings I look at.. there are no ads on the main page. You can find ads if you click on the 3 pack " more places " link, but I would say that is short of wasted money.
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      Success is an ACT not an idea
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  • Profile picture of the author ryanbiddulph
    Cold calling - even if you buy leads - just has that "shot in the dark", untargeted feel. I would do an A+ 100 percent job with the 2-3 customers you land weekly who will steadily boost your referral business. Good way to spend time and energy wisely. And money, spending that wisely too.
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    • Profile picture of the author yukon
      Banned
      Originally Posted by ryanbiddulph View Post

      Cold calling - even if you buy leads - just has that "shot in the dark", untargeted feel. I would do an A+ 100 percent job with the 2-3 customers you land weekly who will steadily boost your referral business. Good way to spend time and energy wisely. And money, spending that wisely too.


      So in summary, OP should wait with fingers crossed?
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      • Profile picture of the author GordonJ
        Originally Posted by yukon View Post

        So in summary, OP should wait with fingers crossed?
        He has to do it with PASSION.

        I've worked with many HVAC guys and the successful ones, of the one man band category all ADVERTISE.

        OP offers services which must be promoted over the NEED of Heating/Cooling emergencies. Cleaning services must be sold, and not responded to. I think Claude and Ewen both offer up realistic actionable ideas.

        If you are not responding to an emergency, as when the furnace goes out in the winter or the AC dies in the sweltering heat, you offer more of a MAINTAINENCE service, I think Ewen did a postcard which had giant pics of dust mites or something on it, very scary looking creatures.

        That kind of thing on a giant postcard, and a co-op EDDM would be the way to go. Citations showing how dangerous a "clogged" chimney can be, health issues of dirty ducts has to be pointed out.

        Start a low cost EDDM campaign of a select neighborhood, send them the SCARY thing on the front a giant postcard, and FOLLOW UP IMMEDIATELY with a phone call, sort of a WE're working in your neighborhood this week to clean the vents and inspect chimneys.

        If you offer a free inspection, all the better. Advertising, YES. Referrals, yes as they come in.

        But be pro ACTIVE and give your targets a reason to have you on their mind, and nothing beats a little fear of dust mites, chimneys on fire, or the health of kids, and the dangers lurking in the hidden spaces of one's home.

        EDDM allows you to target an area, so you know exactly where to work in for a given time, whereas a general advertisement, in whatever vehicle you choose, is more of the shot gun approach.

        Pick an area, get a good card designed, (Google images for examples) use a pic of a dust mite (scary looking monsters)...

        and create YOUR DEMAND. Otherwise, you could, just think positive thoughts and be passionate about your work, good for the spirit, sometimes not so good for the bank account.

        GordonJ
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    • Profile picture of the author MikeFriedman
      Originally Posted by ryanbiddulph View Post

      Cold calling - even if you buy leads - just has that "shot in the dark", untargeted feel. I would do an A+ 100 percent job with the 2-3 customers you land weekly who will steadily boost your referral business. Good way to spend time and energy wisely. And money, spending that wisely too.
      And meanwhile, eat nothing but Ramen noodles while you wait months or even years for Ryan's advice to kick in.
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  • Profile picture of the author Claude Whitacre
    Advertise. If there is a free weekly newspaper, or a monthly coupon magazine...advertise in that. Just list what you do, and your phone number.

    Don't advertise on restaurant place mats, score cards, menus, receipts. Just advertise where people expect to see ads.

    The advantage you have is that most people in your business...don't return calls quickly, and sometimes not at all. So eve though you may think you have massive competition, you probably don't.

    A few Youtube videos on tips for "How to know if you need a new air conditioner"...that sort of thing. It's free on Youtube. No need for professional quality, a phone is an excellent video camera.

    A website that lists what you do and your contact information...any kid can build you one for $50.


    The reason I wouldn't buy leads is that most leads are sent to several vendors at once, and the first callback wins. And...there is a period of time between when the person called (or went online) and you see the lead. You want the prospect to call you, not the lead vendor.

    Get a Facebook page. Google likes Facebook and Youtube.

    But you can place a classified ad in the local weekly newspaper right now, and it's cheap. Also a regular newspaper....a classified ad or 1 inch square ad should do it. And they are very cheap.

    When people need what you sell, they go online or look in a newspaper (if they are old like me).

    Originally Posted by ryanbiddulph View Post

    Cold calling - even if you buy leads - just has that "shot in the dark", untargeted feel. I would do an A+ 100 percent job with the 2-3 customers you land weekly who will steadily boost your referral business. Good way to spend time and energy wisely. And money, spending that wisely too.
    The problem with referrals in the HVAC business...is that the needs are so specific. It may be years before a referral needs what he sells. Sure, get referrals...but it's a slow slog when you are starting out.

    In every town, right now, there may be between 10 and 100 people that are actively looking for someone to do Air duct cleaning, dryer vents, chimney sweeping, or charge their air conditioner. You need to be where they are looking for what you sell.
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  • Profile picture of the author marciayudkin
    Just list what you do, and your phone number.
    I agree you should advertise, but don't simply list what you do. In each ad, include a special introductory offer.

    For instance:

    JULY ONLY: Chimney cleaning, only $XX. Call now before my schedule fills up!

    Marcia Yudkin

    P.S. And by the way, who calls a pro to get their dryer vents cleaned? We just did it ourselves with a screwdriver and a vacuum cleaner. To me, it's one of the simplest home maintenance tasks that exists. Do people not know that?
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    • Profile picture of the author OptedIn
      Originally Posted by marciayudkin View Post

      Do people not know that?
      Fortunately, for folks offering this service, there are some people that would find it as complicated as piloting the space shuttle and others that are so lazy that's it's something they would never consider.

      People with a similar mindset exist in every niche and we should all be thankful for that. :-)
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      • Profile picture of the author GordonJ
        Originally Posted by OptedIn View Post

        Fortunately, for folks offering this service, there are some people that would find it as complicated as piloting the space shuttle and others that are so lazy that's it's something they would never consider.

        People with a similar mindset exist in every niche and we should all be thankful for that. :-)
        Good to see all the posting today by experienced people.

        This brings up a couple of ideas, just for discussion. Household chores, which I believe should be done by other people, even easy routine ones...because my time is more valuable than my money.

        There may have been a time, but I don't recall it, when I would have climbed up on the roof and taken a heavy bristle broom to my chimney and cleaned up the mess it would make, but I do sort of remember paying a guy to do this while I went golfing.

        Some people love to clean and maintain their homes, others prefer doing other things.

        To the point of people not doing, or knowing.

        I buy dishwashing soap for 88 cents. I found out from a guy in the industry, it is the exact same soap they put in some of the bottles for HAND SOAP, which sells in stores for 3.99.

        They pay 3.11 MORE for the exact same soap. Walmart brand, whatever it is, ValuTime maybe? often is the exact same product as the name brand.

        Sort of a ramble, but there are many chores, tasks and even products we could do, perform or get for much cheaper with a bit of research.

        But thank goodness, most people won't or can't be bothered with it.

        I adhere to the idea that TIME is irreplaceable and money can always be made.

        To each his own.

        GordonJ
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        • Profile picture of the author OptedIn
          Originally Posted by GordonJ View Post

          I adhere to the idea that TIME is irreplaceable and money can always be made. To each his own.
          Try this on for size. My house has a postage stamp sized front lawn, because it sits on a lake and all the aesthetic emphasis is focused on the back yard.

          I call a guy to get a quote to mow my front lawn every couple of weeks. He comes out, looks around and says, "Are you kidding me? I don't think I could, in good conscience, charge you enough to make it worth my while to come out here to do this? Why would you not do this yourself."

          I asked him, if I looked like someone who had any interest in mowing lawns? Then I told him I would make a deal with him. If he promised not to build websites, I'd promise him that I would never go out looking for lawns to mow.

          I told him that it didn't matter what he charged me as long as it was fair to both of us. I explained to him that I had no problem paying him whatever he needed to get, because while he was mowing my lawn, I was on my computer making money which I would use to pay him.

          I actually had to explain to him that everyone doing their thing in order to make money to pay others to do their thing, is what makes the world go 'round.

          Pure, insanity.
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          "He not busy being born, is busy dying." - Bob Dylan • "I vibe with the light-dark point. Heavy." - Words that Bob Dylan wishes he had written.

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      • Profile picture of the author Claude Whitacre
        Originally Posted by OptedIn View Post

        Fortunately, for folks offering this service, there are some people that would find it as complicated as piloting the space shuttle and others that are so lazy that's it's something they would never consider.
        We hired an HVAC guy to clean out our dryer vents. When there is a mechanical problem, I just hire somebody. It's a combination of not being interested in the work, and assuming that I'll destroy something in the process.

        Some people are handy. Some have mechanical skill. Some people are great at gardening. I'm none of those people.

        So we exist. We have money. We are willing to pay for experienced work.

        Added later;

        To the OP...don't say "HVAC" in your ads. Many people don't know what that means. List your specific services.
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  • Profile picture of the author John Durham
    Cold calling is very viable for any type of home remodeling, or home repair....

    The target is clear "Homeowners". You can even use the Haines Criss Cross Directory to set all of your appointments up on the same street...choose certain types of neighborhoods...

    I got my start in telemarketing years ago setting up appointments for our construction salesman (Inspectors) to go out and do free roof inspections for homeowners, or window inspections...

    There were some qualifiers... but that was the base of our pitch.

    It's easy to offer people their free inspection, set an appointment, go out there, and if you find a problem you can help them with, then close a deal.

    A decent telemarketer should be able to set at least one or two appointments per hour, and you can focus on running appointments and closing.
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  • Profile picture of the author sbishop
    we have a local free clasified paper that has a services section and the charge $45 for the month.

    I also hear a local hvac guy advertise duct cleaning on the radio. Like the other poster said advertise maintenance services. It will get you some work and get your name out for people who need major repairs or a new unit
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