PPC - Increasing conversions for B2B campaings

20 replies
  • PPC/SEM
  • |
Hello everyone, I sell animated promotional/explainer videos in platforms like Fiverr and Upwork.

But now I trying to develop my own channel trough my website and PPC campaings.

My problem is, I already spent $100 on my first campaign and received:
5700 Impressions
180 Clicks
2 Leads (client contact)
0 Sales

I am doing a Search Network campaign only, to all territories, searches in English with the following keywords:
promo video
promovideo
cheap video


My ad is:
Animated Promotional Videos - Get a Free Quote Now
Ad Grow Now Animation Studios
Increase Brand Exposure, Engage Audience and Boost Sales. Starting at $175.


Can you give me any advice on how to improve this results? I really want to kickstart this channel.

Thanks!
#b2b #campaings #conversions #increasing #ppc
  • Profile picture of the author G00GLESLAPPED
    Where are you advertising?
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    • Profile picture of the author Claudioa
      Google Adwords
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  • Profile picture of the author Bright Future
    Hi, Claudioa

    What match type do you use?

    That's very important because if you use broad or phrase then you might be receiving impressions and clicks from irrelevant queries such as promo video maker, free promo video, promo video music, promo video software etc.
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  • It appears to me your keywords are too broad. If you are creating videos, don't use “promo video” as a keyword. That could show a lot of different intents on searchers' parts. Expand that with descriptive words like production and company. If you look into the search query report, you'll see actual search terms people used to click your ads. You'll likely come up with other ideas and maybe negatives. But “promo video” is not a keyword I'd use. Check the keyword tool for ideas. As Bright Future pointed out, some may be looking for software and that's not the type of prospect you're after.


    Now, you got 180 clicks but the vast majority are likely of low quality. A 1% conversion rate is not that great but it could be in your case. You use Upwork. What's your conversion rate there? If you responded to 180 job postings, how many leads/clients would you get?


    You only have one ad. You need to have another to test against. What's your Quality Score by the way?


    I find some good things in the ad but also things I wouldn't do either. Your QS will be a gauge of how you are doing but my guess is it's five.


    You say animated video in the ad. I assume that's all you do, animation. Why not use that as a keyword? In fact, it should be part of all keywords if animation is all you do.


    I like your description line except for mentioning the price. It may work in this case but price should rarely be mentioned in the ad. Again test. You used “cheap video” so would a starting price of $175 be considered cheap? It's a relative term so I would not use it myself as a keyword plus I don't think it's very relevant.


    While I like the get free quote now part of the ad, I don't think it's best as your second headline. Testing is in order to find out. That's why you need more ads.
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  • Profile picture of the author G00GLESLAPPED
    Also, u need WAY more keywords & the adwords keyword tool is excellent 4 this.
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  • Profile picture of the author dburk
    Hi Claudioa,

    Oh my...

    You are a Video Production Company selling video production services and you are strictly using Search for advertising?

    Snap out of it...

    You are a video production company, you need to do video ads.

    Nothing wrong with highly targeted Search ads, but don't stop there... Use search ads to build an audience list and then blast your targeted audience with some of your best work promoting your video creatives using a video Remarketing campaign. Video ads are mere pennies per impression.

    Don't stop at video remarketing, use Display Network Remarketing campaigns as well as Remarketing for Search Ads.

    Your Remarketing campaign will usually convert at a much higher rate and for a lower cost than Search, so do take advantage of that, and your own video creatives.

    If you need help getting that setup just let us know. There a handful of AdWords Agency pros that are members here on the Warrior Forum and we are almost always glad to help out.

    Now to some specific mistakes that you appear to be making based on the little bit of information in your post.

    Originally Posted by Claudioa View Post

    I am doing a Search Network campaign only, to all territories, searches in English with the following keywords:
    promo video
    promovideo
    cheap video
    Your targeting appears to be way off.

    DO NOT TARGET ALL TERRITORIES IN A SINGLE CAMPAIGN!

    That is a colossal waste of ad spend. Your target audience members are located in very specific countries, and the ad campaign for each country needs to be tailored to the specific needs of that audience.There will likely be no more than a handful of countries that are worth targeting. If you look at your ad spend so far you will likely notice that an inordinate amount of traffic went to nations that operate Pay-to-click scams that cheated you out of your money.

    Those keywords are not the search terms your audience is using to search for your business, I can promise you that. You need to do your keyword research. Find the search terms that are actually driving conversions in your niche. The AdWords Keyword Planner Tool will show you the specific terms that are being searched, based on location. The best converting keyword terms will be easy to spot because they always have high competition.

    Originally Posted by Claudioa View Post

    My ad is:
    Animated Promotional Videos - Get a Free Quote Now
    Ad Grow Now Animation Studios
    Increase Brand Exposure, Engage Audience and Boost Sales. Starting at $175.


    Can you give me any advice on how to improve this results? I really want to kickstart this channel.
    You need to write better ads, and you need more than one ad. Do some research on other advertisers in your space. Look to see what value propositions and selling points they are using in their ads. Make a list of the most promising value propositions and write one ad for each of the best 2-4 value propositions. You will want to run those ads simultaneously as a test to see which value proposition your audience responds to the best.

    Your ad text message lacks clarity. It strings together a series phrases and makes no clear connection between them. Based on your ad text alone, it's not clear if you are buying or selling "Animated Promotional Videos", you are leaving it to your audience to guess which is true. Your ad text lists some generic selling points that could apply to any type of creative, or to other types of services, it's just way too general. The use of generic selling points is a well known conversion killing tactic. Avoid it like the plague.

    Based on the data from the Keyword Planner Tool, targeting just the United Kingdom, the following 10 keywords are likely to produce the greatest total conversions for your campaign targeting the UK:
    1. animated explainer video
    2. animated video services
    3. best corporate videos
    4. corporate video animation
    5. corporate video production
    6. corporate video production companies
    7. explainer video
    8. explainer video company
    9. explainer video cost
    10. make your own explainer video

    This list is based on data not a guess.

    Rewriting your ad text just a little can bring clarity to your offer.

    Here are a couple ad examples:



    The changes may seem subtle, but the impact is huge.

    HTH,

    Don Burk
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    • Profile picture of the author Claudioa
      Thanks so much for your input.

      I will start another search term campaign and start building the list for re-marketing.

      Using your input I came up with 2 new ads:

      COPY A1
      Need an Animated Video? - Get a Free Quote Now
      Top Quality Many Styles +500 Videos Produced - Fast Delivery - Starting at $175

      COPY A2
      Need an Animated Video? - Get a Free Quote Now
      Animation for Businesses - Unlimited Revisions - 100% Satisfaction guarantee

      Keywords
      Animation Company
      Video Animation
      Animation studio

      This time I will only target the United States because is where most of my clients are from. Do you think that i should make specific campaigns for Australia, Canada and UK?

      I have some trouble selecting the keywords because I don't know if I should focus in AVG monthly searches, Suggested Bid or Competition.

      At the same time they have to be relevant to my product and to the text of my ad.

      Also, I find the suggested bids for some keywords very high, which scares me a bit.

      Thanks again.
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      • Profile picture of the author Claudioa
        Also, I need to my ads to have good performance, should I make a variation of the ad for each keyword?
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        • Profile picture of the author Bright Future
          Originally Posted by Claudioa View Post

          Also, I need to my ads to have good performance, should I make a variation of the ad for each keyword?
          I'd put words like "corporate video production" and "corporate video production companies" in the same ad group but overall you should be quite granular. You need to create a separate ad group for basically every keyword. Especially if you have only 10 or 20 of them, it won't even take much time.

          Ad to keyword relevance is extremely important and your ads should fit the keywords perfectly in order to get the best possible results.
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          • Profile picture of the author Claudioa
            So in the case for this keywords:
            Animation Company
            Video Animation
            Animation studio

            Both ads should include the word animation once or twice correct? I guess animated does not count.
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            • Profile picture of the author dburk
              Originally Posted by Claudioa View Post

              Thanks so much for your input.

              I will start another search term campaign and start building the list for re-marketing.

              Using your input I came up with 2 new ads:

              COPY A1
              Need an Animated Video? - Get a Free Quote Now
              Top Quality Many Styles +500 Videos Produced - Fast Delivery - Starting at $175

              COPY A2
              Need an Animated Video? - Get a Free Quote Now
              Animation for Businesses - Unlimited Revisions - 100% Satisfaction guarantee

              Keywords
              Animation Company
              Video Animation
              Animation studio
              Hi Claudioa,

              Both of you ads use the exact same Headlines. You should focus on testing different headlines as that is were you typically see the biggest variance in ad copy performance.

              I also suggest that you split those 3 keywords each into their own separate ad group. There are many more specific keywords that could be added to each of those 3 new ad groups. Use the Keyword Planner tool to find keywords that are closely related to the primary keyword within each of those 3 separate ad groups.



              The more work you do on getting the account structure right the better potential performance you can expect to get from your campaign. Be sure to use the root keyword term within each ad text to get maximum CTR performance.

              Originally Posted by Claudioa View Post

              This time I will only target the United States because is where most of my clients are from. Do you think that i should make specific campaigns for Australia, Canada and UK?
              It's a great idea to create country specific campaigns. The commonly used search terms will vary for each country as will the CPC and average performance for each keyword targeted with that location.

              Originally Posted by Claudioa View Post

              I have some trouble selecting the keywords because I don't know if I should focus in AVG monthly searches, Suggested Bid or Competition.

              At the same time they have to be relevant to my product and to the text of my ad.

              Also, I find the suggested bids for some keywords very high, which scares me a bit.

              Thanks again.
              Generally speaking, the keywords that provide the highest conversion rates will be those with the highest avg. CPC prices, and with high competition. Low competition and low avg. CPC prices usually indicate a poor performing keyword.

              Don't be intimidated by the cost of suggested bids. The bid, or CPC, is irrelevant except to how it relates to the Value Per Click.

              For example:

              Value per click = $0.01 with an avg. CPC of $0.02 is a huge money loser.
              While...
              Value per click = $15.00 with an avg. CPC of $10.00 makes you a $5.00 profit with every click.

              Without first knowing the avg. value per click you cannot know if the CPC is too high, or not.

              Originally Posted by Bright Future View Post

              I'd put words like "corporate video production" and "corporate video production companies" in the same ad group but overall you should be quite granular. You need to create a separate ad group for basically every keyword. Especially if you have only 10 or 20 of them, it won't even take much time.

              Ad to keyword relevance is extremely important and your ads should fit the keywords perfectly in order to get the best possible results.
              Hi Bright Future,

              I disagree with this advice.

              "Corporate" video production is very different from "animated" video production. Your advice will have the OP wasting a lot of money on irrelevant search terms.

              Now terms like "animated corporate videos" or "animated videos for business" would definitely be relevant and would work in place of those you suggested.

              Originally Posted by Claudioa View Post

              So in the case for this keywords:
              Animation Company
              Video Animation
              Animation studio

              Both ads should include the word animation once or twice correct? I guess animated does not count.
              Including keywords with your ad text tends to boost click-through rates. It's not a hard and fast rule, however it is generally considered a best practice. Feel free to experiment with out-of-the-box ideas for your ads, but always test them against ad text that follows best practices as a basis to gauge their relative performance.

              HTH,

              Don Burk
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              • Profile picture of the author Bright Future
                Originally Posted by dburk View Post


                Hi Bright Future,

                I disagree with this advice.

                "Corporate" video production is very different from "animated" video production. Your advice will have the OP wasting a lot of money on irrelevant search terms.

                Now terms like "animated corporate videos" or "animated videos for business" would definitely be relevant and would work in place of those you suggested.
                Well, "corporate video production" and "corporate video production companies" were actually among the keywords you suggested to the OP previously.
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                • Profile picture of the author dburk
                  Originally Posted by Bright Future View Post

                  Well, "corporate video production" and "corporate video production companies" were actually among the keywords you suggested to the OP previously.
                  Yes, I did include those as they were among the top 10 in volume and commercial intent. I had only done a cursory check at that point. I almost purged them without even a second look, but didn't bother because it wasn't crucial to the point I was trying to make in my post.

                  I'm sorry if it appeared that I was correcting you, rather than my own neglect to research that first list more in-depth before posting. I was just trying to make a point and quickly grabbed high commercial intent keywords with the highest search volume for my example, without verifying the relevance to the OP's offer.

                  Out of all the keywords within that group those 2 are the least relevant to the OP's business. I found it interesting that you had singled those 2 keywords in particular, so I did a quick check on the relevance and found that the traffic was indeed looking for something other than animated videos, so I thought I had better post my opinion that those 2 keywords should be excluded due to lack of relevance.

                  The Keyword planner tool is pretty good, but not all that great at the subtleties of relevance to a specific business objective. For that we must scrutinize the list further using good ole fashion common sense, and a bit of cross referencing in this case.
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            • Profile picture of the author Mike Anthony
              Originally Posted by Claudioa View Post

              So in the case for this keywords:
              Animation Company
              Video Animation
              Animation studio

              Both ads should include the word animation once or twice correct? I guess animated does not count.
              As others have suggested (but to be more direct and to the point) - you need to focus on buying intent keywords. for example the keyword above "video animation" is not a good buyer intent keyword phrase. It gets people who have no intention of hiring anyone for anything.

              Video animation specialist (just an example have not looked up search volume) has buyer intent. I'd only be searching for that if I was interested in spending money to get a job done.

              Dburk has given you some good alternatives to search PPC as well. I still think a serious buyer is going to do a search but as you have found out - the critical difference between Google adwords and SEO in google is you are paying for every click. Those clicks had better count toward buyer intent - when it doesn't PPC is a money flushing exercise as many have found out.

              So i would sit down forget that I am a video specialist and ask myself what keywords I would ONLY use if I were searching for someone to hire in that field. If you want to cast a wide net of search volume that may not have buyer intent NEVER use PPC for that. In Google use SEO where you don't pay for every click.
              Signature

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              • Profile picture of the author dburk
                Originally Posted by Mike Anthony View Post

                As others have suggested (but to be more direct and to the point) - you need to focus on buying intent keywords. for example the keyword above "video animation" is not a good buyer intent keyword phrase. It gets people who have no intention of hiring anyone for anything.

                Video animation specialist (just an example have not looked up search volume) has buyer intent. I'd only be searching for that if I was interested in spending money to get a job done.

                Dburk has given you some good alternatives to search PPC as well. I still think a serious buyer is going to do a search but as you have found out - the critical difference between Google adwords and SEO in google is you are paying for every click. Those clicks had better count toward buyer intent - when it doesn't PPC is a money flushing exercise as many have found out.

                So i would sit down forget that I am a video specialist and ask myself what keywords I would ONLY use if I were searching for someone to hire in that field. If you want to cast a wide net of search volume that may not have buyer intent NEVER use PPC for that. In Google use SEO where you don't pay for every click.
                Hi Mike,

                You make some valid and excellent points regarding commercial intent. And while I agree with the general idea that you expressed in your reply, I will quibble with you just a bit on a couple of points.

                First, don't assume that because a keyword is short, and doesn't include a word, or words, that overtly signal high commercial intent, that the keyword is not a high commercial intent keyword. You must dig a little deeper to discover the true nature of search intent, especially on short head terms (high search volume keywords).

                The most reliable way to determine commercial intent is to test the terms directly within an ad group in your PPC campaign, the data reveals the truth. However, there are a couple of simple ways to get fairly reliable signals of commercial intent.
                1. Keyword planner tool - This tool will provide 2 metrics that are very reliable indicators, competition and suggested bid. Whenever both of those 2 metrics are high they reliable indicate high commercial intent for the keyword. The higher the search volume, the higher the reliability of those 2 metrics as an indicator commercial intent.
                2. Google SERP - Organic search results are constantly adjusted using highly sophisticated algorithms to discern searchers' true intent. If all, or nearly all, of the top 10 search results are for commercial offers then you can safely assume that the keyword indeed has high commercial intent. Nobody has more data, nor better algorithms, for analyzing search intent than Google.

                Case in point "video animation" happens to be a short head term keyword with very high commercial intent. It is one of the most common search terms used by buyers for this service. If you were to ignore this high converting head term you would be bypassing many, perhaps even most, of the buyers in this niche. While you could certainly use that as a strategy, you can never dominate this niche by bypassing such an important head keyword.

                The second point I will disagree with you on is your assertion to "NEVER use PPC"... "to cast a wide net of search volume". Saying "NEVER" might be too strong of a word in this case. There are at least 2 strategies that I am familiar with that very effectively use PPC for this purpose.
                1. RLSA - Remarketing Lists for Search Ads makes this not only a viable strategy, but typically improves you overall profitability while signifacantly increasing sales. It is a well documented Best Practice strategy for RLSA campaigns.

                  Google recommends it as a "Best Practice" and backs it up with real data and numerous case studies. Here is specifically what Google has to say about this very topic:
                  Since remarketing reaches higher-intent customers, broader keywords and match types have a better chance to perform well with them. This can expand the reach and impact of your search campaigns.

                  For example, shoes might be too broad a keyword for success with a regular campaign; perhaps it's too vague or the bids are too high to drive a positive ROI. But if the searcher has visited your store and abandoned a shopping cart with running shoes in it, then a high remarketing bid for shoes might be well worth it.

                  Try creating a new search campaign that targets only your remarketing lists. Then add broad match versions of your existing exact match or phrase match keywords, plus any other relevant and highly-competitive broad match keywords you can see. Don't forget to watch how they perform over time and optimize accordingly.
                  Source: https://support.google.com/adwords/answer/6167117

                2. Top of the Funnel Strategies - In highly competitive markets, especially where industry growth rate is high, Top of the Funnel strategies are what creates industry leaders. This strategy is used widely for Branding and Awareness campaigns and I have also seen some incredibly effective strategies that utilize Advertorial style landing pages for highly profitable campaigns. I caution advertisers that are new to PPC to proceed carefully in the use of these strategies as they require a more sophisticated process to accurately measure the results and to optimize the performance, but you will absolutely need to master these strategies if you ever want to dominate a highly competitive category.

                Mike, again I agree with the general idea behind your assertions, I just wanted to point out that your advise is generally good for some specific strategies, they may have been overly general in nature and not absolute rules that can be broadly applied to all real-world marketing strategies. I provided a few examples that I hope will enlighten you, and other readers of this thread, about the variety of effective strategies that are available to PPC advertisers.

                HTH,

                Don Burk
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  • narrow down your keyword, as using long tail may increase number of clicks but not the ads. Hence concentrate only on the targeted audience. Select the short keyword that would be suitable for your niche for the campaign.
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  • Claudioa, to answer your latest questions, or at least give you more guidance:


    It's often, if not always, a good thing to have specific campaigns targeting specific regions. In your case, there may be differences in each country that you'll want to know about. Are Australians going to want to use your service? They may not instead preferring someone closer.


    You have the price in one of your ads as dollars. Is that going to put off UK searchers? Maybe, maybe not. While most Canadians are used to the differences, the current value of our dollar is not advantageous. You'll want to track this and see and a separate campaign will make that easy.


    There's also the differences in terms or spelling. Again, to Canadians it may not matter if you use the UK or US spelling but it may be more obvious to a UK searcher. More so if you use a US term. There may not be different words such as elevator and lift in your industry but still a good thing to separate them.


    There should be no problems in the keywords. Use those that define your product or service. Seems you are doing better. But monthly searches, bid or competition should not be a factor.


    Look at it this way as for the bids. The keywords you mentioned at first may cost $0.30 and the new ones may be $1. If the first ones converted at just 1%, you spend $30 for your conversion. But for the newer ones, because they are more relevant may convert at 5% costing only $20.


    Bids by the way and your actual CPC are two very separate things. You also need to understand what the keyword tool's bid means. It supposes you have average ad quality since it doesn't know your quality. It also supposes you want top position. You could bid lower and get lower position and pay less. You could bid lower too and get top position if you have high quality.


    You have three different but related keywords. Normally I would have them in separate groups. Because of that, I'd have different ads to at least match the keyword, the keyword almost always in the headline. I'd try different ads too, not just copy the same descriptions. You have a chance here to test and there may be differences between your keywords that you'd want to emphasize.


    The idea is not to get the keyword in your ad as many times as possible which is just going to look weird and spammy. It's to get the reader interested and promising that you provide better value than the next animation company. That will get them to click and click often. Your last step will be to close the sale on your landing page.
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  • Profile picture of the author yukon
    Banned
    Originally Posted by Claudioa View Post

    Hello everyone, I sell animated promotional/explainer videos in platforms like Fiverr and Upwork.

    But now I trying to develop my own channel trough my website and PPC campaings.

    My problem is, I already spent $100 on my first campaign and received:
    5700 Impressions
    180 Clicks
    2 Leads (client contact)
    0 Sales

    I am doing a Search Network campaign only, to all territories, searches in English with the following keywords:
    promo video
    promovideo
    cheap video


    My ad is:
    Animated Promotional Videos - Get a Free Quote Now
    Ad Grow Now Animation Studios
    Increase Brand Exposure, Engage Audience and Boost Sales. Starting at $175.


    Can you give me any advice on how to improve this results? I really want to kickstart this channel.

    Thanks!


    Maybe you've misunderstood why you've made sales on the freelance sites.

    I haven't seen your fiverr sales page but odds are that traffic only exist because they thought they were going to get something for $5, even If you charge more than $5. My point is traffic most likely started out with $5 on their brain.

    So... research fiverr PPC ad campaigns that target your niche and reverse engineer to get traffic on your own site.

    Next, do some split testing on your prices. Start out with $5 like fiverr did (offer upgrades for additional profit) then split test up to your maximum price (ex: $175) to see which converts better.

    It's possible the $5 (example) + upgrades outperforms your $175 price when you look at the BIG picture of overall monthly sales. Don't just focus on a single sale.
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  • Profile picture of the author josoftech
    Originally Posted by Claudioa View Post

    Hello everyone, I sell animated promotional/explainer videos in platforms like Fiverr and Upwork.

    But now I trying to develop my own channel trough my website and PPC campaings.

    My problem is, I already spent $100 on my first campaign and received:
    5700 Impressions
    180 Clicks
    2 Leads (client contact)
    0 Sales

    I am doing a Search Network campaign only, to all territories, searches in English with the following keywords:
    promo video
    promovideo
    cheap video


    My ad is:
    Animated Promotional Videos - Get a Free Quote Now
    Ad Grow Now Animation Studios
    Increase Brand Exposure, Engage Audience and Boost Sales. Starting at $175.


    Can you give me any advice on how to improve this results? I really want to kickstart this channel.

    Thanks!
    Google Adword is best Ad network for run campaign but I think once you should try Facebook also or contact any experienced guy who can well manage your google adwords and other PPC campaign.
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  • Profile picture of the author ukpropinvest
    Banned
    well 1st lesson in business there has to be a market/need for your product/service. Maybe that is not the case?
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