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Bluehost WordPress backup issue

by klittle
8 replies
  • WEB DESIGN
    • |
I have a question to ask you folks.

I have a WordPress site hosted with bluehost.

I tried to back the site up with backup buddy and wptwin.

The backups seemed to go fine and the restores appeared to go fine in testing.

However when I tried to load the restored site it prompted me to download a file and never opened the WP site.

It appears bluehost has a paid backup tool they want you to use. $50+

Is this possibly a bluehost thing to get you to use their backup program?

Does anyone have any insight why with both backup software titles the restore appeared to go fine but both prompted a download of a file instead of opening the WP site?

Thanks guys.

Keith
#backup #bluehost #issue #wordpress
  • Profile picture of the author RobinInTexas
    What was the name of the file it was prompting you to download?
    Signature

    Robin



    ...Even if you're on the right track, you'll get run over if you just set there.
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  • Profile picture of the author kpmedia
    Yes it is. Bluehost is notorious for their throttled backup and FTP access.

    That happened in late 2011 (early 2012), one of the early effects of the EIG buyout. I expect the same thing to happen to Hostgator eventually, as they've been rumored to be using the "Bluehost model". It can be confirmed, because the sites now load slow, likely due to the not-better BetterLinux OS.

    People have griped about that on WHT for at least year. Both hosts (migrating customers) and the customers themselves.

    Terrible host.
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    • Profile picture of the author Kingfish85
      Originally Posted by kpmedia View Post

      Yes it is. Bluehost is notorious for their throttled backup and FTP access.

      That happened in late 2011 (early 2012), one of the early effects of the EIG buyout. I expect the same thing to happen to Hostgator eventually, as they've been rumored to be using the "Bluehost model". It can be confirmed, because the sites now load slow, likely due to the not-better BetterLinux OS.

      People have griped about that on WHT for at least year. Both hosts (migrating customers) and the customers themselves.

      Terrible host.
      It's a PITA that they removed the link for the backup pages. They're still there, just need to manipulate the URL a bit for backups with them.

      When logged into a BH cPanel account, add this directly after the trailing slash after "frontend" in the URL:

      Code:
      x3/backup/fullbackup.html
      Do that, then you'll be able to access the default cPanel full backup utility.
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      • Profile picture of the author klittle
        Thanks everyone for your replies.

        Here's answers to the questions you have asked.

        First, I tried both backup programs when the first one did not work. I had hoped that one would do the job. Neither did.

        When I restore the blog and open I immediately get prompted do download a file name called:

        Download.

        No file type.

        I downloaded it and opened it with my edit plus and got this result:

        <?php
        /**
        * Front to the WordPress application. This file doesn't do anything, but loads
        * wp-blog-header.php which does and tells WordPress to load the theme.
        *
        * @package WordPress
        */

        /**
        * Tells WordPress to load the WordPress theme and output it.
        *
        * @var bool
        */
        define('WP_USE_THEMES', true);

        /** Loads the WordPress Environment and Template */
        require('./wp-blog-header.php');
        ?>

        Any idea why I get this? Can this be manually fixed so the blog would load normally?

        Kingfish85 - Thanks for the addition to try on the end of the URL. I will give it a try.

        Any other suggestions?

        Thanks guys.

        Keith
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        • Profile picture of the author Kingfish85
          Originally Posted by klittle View Post

          Thanks everyone for your replies.

          Here's answers to the questions you have asked.

          First, I tried both backup programs when the first one did not work. I had hoped that one would do the job. Neither did.

          When I restore the blog and open I immediately get prompted do download a file name called:

          Download.

          No file type.

          I downloaded it and opened it with my edit plus and got this result:

          <?php
          /**
          * Front to the WordPress application. This file doesn't do anything, but loads
          * wp-blog-header.php which does and tells WordPress to load the theme.
          *
          * @package WordPress
          */

          /**
          * Tells WordPress to load the WordPress theme and output it.
          *
          * @var bool
          */
          define('WP_USE_THEMES', true);

          /** Loads the WordPress Environment and Template */
          require('./wp-blog-header.php');
          ?>

          Any idea why I get this? Can this be manually fixed so the blog would load normally?

          Kingfish85 - Thanks for the addition to try on the end of the URL. I will give it a try.

          Any other suggestions?

          Thanks guys.

          Keith
          My bet is that its an htaccess problem. Try placing the code below and only the code below into your htaccess file.

          Code:
          # BEGIN WordPress

<IfModule mod_rewrite.c>
RewriteEngine On
RewriteBase /
RewriteRule ^index.php$ - [L]
RewriteCond %{REQUEST_FILENAME} !-f
RewriteCond %{REQUEST_FILENAME} !-d
RewriteRule . /index.php [L]
</IfModule>
          EDIT: Also, the "index" file that is being downloaded should have the extension of ".php" The entire file name should be: index.php

          If there's no extension, add .php to the end of it.

          Have you contacted BlueHost support?
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          • Profile picture of the author RobinInTexas
            The file that the web server is sending is what should be "index.php" and if the webserver is sending that file, it's not properly configured.

            You should ftp to your site and look in the web root directory for index.php it should contain the text you mentioned.
            Code:
            <?php
/**
* Front to the WordPress application. This file doesn't do anything, but loads
* wp-blog-header.php which does and tells WordPress to load the theme.
*
* @package WordPress
*/

/**
* Tells WordPress to load the WordPress theme and output it.
*
* @var bool
*/
define('WP_USE_THEMES', true);

/** Loads the WordPress Environment and Template */
require('./wp-blog-header.php');
?>
            You should contact bluehost support or get someone who understands WordPress and the Apache server to resolve it.
            Signature

            Robin



            ...Even if you're on the right track, you'll get run over if you just set there.
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  • Profile picture of the author TheContentAuthority
    Klittle,

    I’m not sure what the file is but are you saying you used two separate plugins to backup the site? If so, how do you know which one created the file? I would stick to using one method in the future as using multiple plugins or features on a WP site causes problems.

    The fee for the backup is pretty standard. Many hosts charge to recover your data.

    Best,

    Shawn
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    Outsource to the experts...

    We customize your Blog, eBook, Press Release and Sale Copy content with your message.

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  • Profile picture of the author Kingfish85
    Did you ever get this resolved?
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